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Compare The Operations With Best Practice

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Learning Outcomes Evidenced by this assignment: 1 to 6.

Submission procedure: Submission should be through Turnitin. No hard copy submission will be accepted.

Return of feedback and marked work:Your marked assignment and individual feedback will be made available through Turnitin

1.2 Assignment Instructions

Choose three of the presentations that you will have given in class. Use the theory demonstrated in these to assess the sustainability of the organisation provided by the seminar tutor and demonstrate how the use of IT can help maximise performance.

The following assignment instructions provide a more detailed explanation of the requirements for your submission.

1.3 Details of the task

This assignment requires you to:

a) Assess existing practice using operational planning, operations theory, concepts and tools.

b) Compare the operations with best practice.

c) Suggest a reason for your findings.

d) Identify how IT helps, or could help deliver efficient operations.

During the semester, you should have created a range of presentations that include an explanation of theory. Three of these will make up the "appendix". You are not expected to describe the theory a second time. You are expected to use it. Your research should focus on establishing the nature of operations in your chosen case study.

Material that you have presented in class as formative work. Choose the three that contain the theory and tools that best support your analysis. You are now in a position to complete the written part of your submission: The body of your assessment should focus on reapplying those tools and theories to your chosen organisation in order to establish the extent it demonstrates good practice.

A suggested structure for your report:

If you choose to structure the main body of your work in a different way, make sure you provide similar coverage of the material.

Keep the headings informative, and remember that “main body” is not appropriate.

Section 1: Outline the service including delivery, quality standards and supply chain, an associated process and the usage of ICT. You should aim at only including description that you will rely on to substantiate your analysis.

Section 2: Analysis of the organisation:

• Using diagnostic tools (Ex. Performance Measures-QSDFC, Quality audit, service scape, etc)

• Comparing with theory Show the extent that the operation is demonstrating good practice.

• Indicate Good practice

• Indicate where there is room for continuous improvement and change / the operation deviates from the theoretical model of good practice.

Section 3: Explain your findings:

• If your analysis suggests that the organisation is only  demonstrating good practice, your analysis will need to be thorough and this section will not be needed.

• If your analysis suggests that the operation deviates from good practice / theoretical models, then this section should explain reasons for this.

This should:

1. Briefly refer back to your task

2. Summarise the key issues raised in sections 1 - 3 the main body.

3. Summarise your findings It should not:

1. Contain any information that has not been discussed in the main body,

2. Summarise the topics covered – e.g. “this report reviewed the operations undertaken and identified where improvements can be made.” without summarising the actual content (a common mistake).

3. Contain any recommendations.

Care should be taken with grammar and spelling and your work should be referenced in accordance with Cite them Right. Provide your word count at the end of the report:

If you prepare a good answer, you will probably find the word limit quite tight:

• Do make sure that you make sure that all your content is relevant.

• Do not repeat anything that is covered in your appendices.

• Refer your reader to each appendix when discussing the associated concept.

• Remember: You are not just presenting information. You should try to persuade your reader that you are right.

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