Developing a Prototype for an Integrated System for Japher Motors

Quality Management and Project Concept Development

1. Develop the concept of quality and quality · Demonstrate a critical understanding of quality management, and analyse the role quality plays in project concepts development.

2. Initiate, plan and manage a project, from initial idea · The student group will build a solution to the project through to implementation and ultimately project closure. using appropriate implementation measures.

Japher Motors is an auto mobile service company, it is a relatively small business and their daily activities are managed by a receptionist. Japher motors have several business services.

· They provide repairs for both Automatic and Manual transmission cars

· They specialise in service and repairs of only German manufactured car

· They have a store within the premises for spare parts sales

· They have only five staffs including the owner Mr Japher

Two main business processes in the company are the booking and payment systems, these are very key aspects of the business, as the staff rely on an adequate system to carry out daily activities.

Booking is done for repairs and servicing by either physically coming to the service centre or by calling up the reception. Bookings are registered using a diary system, i.e., a calendar diary, a pen, time in/time out of client are recorded in a first-in order.

The Payment system records information using an account book, detailing date of payment, deposit paid, balance due, date final payment made etc.

This system of operation has been in use for as long as the company has been in existence, which is almost 20 years now. However, the owner Mr Japher is looking to upgrade to an information system to help manage the company’s booking, payment and sales of spare parts system to move with current trends.

A new software-based IT system is required to enhance and integrate all business processes together, in order to meet up with current demands of the business and also to be efficient with customer service and effective with handling client’s information.

The new system should be able to:

· Store customer details including history of visits to the company

· Accept booking details and print out confirmation ticket

· Generate payment cost based on service required

· Store inventory details of spare parts

Task 1: Group Presentation on Project Plan and Demonstration – 20%

You are required to develop a medium level prototype for the integrated system for Japher Motors using Rapid Prototyping Methodology. You should evaluate the requirements for the new integrated booking system, payment system and spare parts inventory system. Based on requirements, create a detailed project plan for executing the integrated system (use Microsoft project, Microsoft Access or any other similar software). The plan should include, A WBS, communication plan, Stakeholder management plan, Gantt chart, project deliverables etc.

You should also cover following aspects:

· Training to users

· Data migration

· System launch

· Assessment plan

· Demonstration of the prototype

You should include academic and credible sources of information with a focus on recently published books, journals and whitepapers. You must include a References section at the end of Task 1. Note: Though it is a group work, students will be marked individually based on their individual performance.

Task 2: Individual report (2500 words) – 80%

An individual report which should include:

· A written report accompanying and explaining your Project Plan

· An explanation of the assignment of work individually, the methods used and an evaluation of how this worked.

· Risk management for the Integrated System project, including either Risk Exposure calculations or a Risk Evaluation Matrix with explanation.

· Quality Assurance Issues for the Integrated System project

You should include academic and credible sources of information with a focus on recently published books, journals and whitepapers. You must include a References section at the end of Task 2.

Task 1 has to be submitted via Turn-it-in by the Group Leader only whereas Task 2 has to be submitted individually via Turn-it-in.