BSBITU401 Design and Develop Complex Business

Formative Assessments
Activity 1
List five potential hazards that could occur during the use of a computer
Activity 1b
List five ways in which you can improve the overall layout of your work area to increase work effectiveness and decrease hazards.
Activity1c
List five good resource conserving practices.
Activity 2
List at least six of the procedures that might be set out in a handbook of organisational guidelines and requirements including organisational style guides.
Activity2b
What computer program (from Microsoft Office suite 2013) would you use to layout publications such as brochures or company flyers? What is the file extension?
Activity2c
 What computer program (from Microsoft Office suite 2013) would you use to create documents such as business letters to client, reports, faxes or memos? What is the file extension?
Activity2d
 What computer program (from Microsoft Office suite 2013) would you use to create formulas? What is the file extension?
Activity 3
Explain the difference between an index and a table of contents.
Activity3b
What is macro and why is it useful?
Activity3c
Outline at least five reasons to use styles in a document.
Activity 4
This activity requires you to complete practical tasks ; practise each step to develop your skills. Submit to your trainer/assessor (via suitable negotiated method-email/fax/mail) when you have complete all tasks.
1.    Create a new Word document for a set of work instructions.
2.    Save the document as Activity 4.
3.    The document should have the following structure:
a.    Heading
b.    Description
c.    Responsibilities.
d.    Step by step instructions
e.    What to do if someone goes wrong (troubleshooting)
4.    Add information according to the structure.
5.    Apply a heading style to the heading.
6.    Create headings for the other elements in the document and apply a different heading style.
7.    Format the description text so that it has some form of emphasis.
8.    Format the instruction numbered.
9.    Use a paragraph border style and shading on the troubleshooting section.
10.    Resave Activity4.


Activity 5
This activity requires you to complete practical tasks ; practise each step to develop your skills. Submit to your trainer/assessor (via suitable negotiated method-email/fax/mail) when you have completed all tasks.
1. Open the document you created in Activity 4.
2. Save it as Activity5.
3.Create and apply the following styles:
a. Instruction text.
b. Instruction heading.
c. Section heading.
d. Troubleshooting.
Create your own design for the styles, making sure the design is in keeping with a set of instructions in a professional setting. You will need to consider the section heading in troubleshooting very carefully. If you apply the troubleshooting style to the whole section including the heading, might revert to a text format.
4.What can you do to format the troubleshooting section?
5. Create a section break with a new page at the end of the document. Change the page orientation of the page to landscape.
6. Add a section heading Additional information and provide a page of text.
7.Format the additional information so that it is displayed in three columns. Adjust the column breaks as necessary so the text follows evenly.
8. Resave Activity 5.

Activity 6.
 This activity requires you to complete practical tasks ; practise each step to develop your skills. Submit to your trainer/assessor (via suitable negotiated method-email/fax/mail) when you have completed all tasks.
1.    Open Activity 5.
2.    Save your document as Activity6.
3.    Add a cover page from the Cover Page gallery.
4.    Edit the cover page to match the document-provide a title etc.
5.    Insert a new page after the cover and before your existing content.
6.    On the new page add the text ‘Authorised by:
7.    Alongside the Authorised by caption insert a list content control tool with the items:
a.    Managing director.
b.    Operations manager.
c.    Chief information officer.
d.    Chief financial officer.
8.    Save Activity6.
9.    Convert the document to a template. Leave the headings in place but substitute the text with content control tools.
10.    Protect the content control tools.
11.    Protect (using password Activity6) the template.
12.    Save the template as Instructions.dotx
13.    Save the template in a new location so you can provide a copy of your template for assessment.
14.    Create a new document from your template and check it works as expected.

Activity 7.
You are creating a work document and are having trouble with single lines of text from a paragraph breaking over into the next page. You do not want to go through the document adding page breaks to control the text. A colleague thinks Words used to have an option for controlling how Word automatically handles text flow , but cannot remember how to use it.

Activity 7a.
 What search term/s could you use to search for help topics relating to shrinking a page to fit?
Activity7b.
 If search was fruitless, what other sources of information might your access? Provide an example of how you might go about extending your search.
Activity7c.
The colleague now remembers the feature was called orphans, or something similar. What are the titles of the top search results when you search the Word help for ‘orphans’?
Activity7d.
Summarise how you can control the way paragraphs flow from one page to the next.
Activity8.
This activity requires you to complete practical tasks ; practise each step to develop your skills. Submit to your trainer/assessor (via suitable negotiated method-email/fax/mail) when you have completed all tasks.

1.Open the document you created in Activity 5.
2.Save as Activity 8.
3.Edit the content on the page with landscape orientation (and columns) so it does not flow over onto a second page ( so there is 1 page of content only)
4.Insert a section break and change the orientation of the new section to portrait and set the columns back to 1.
5.insert a version control matrix (table):
A .The table should be 3 columns by 8 rows.
b. The top row should have all columns merged and contain the legend ‘Version Control’.
The legend should be formatted as a section heading and centre aligned.
c. The second row should contain the headings ‘Date’ ,’Change’, ‘Changed by’.
d. Column widths should be adjusted so the date column is the narrowest and the change column the widest.
6.Create a Table Style and apply it to the version control mix.
7.save the table as Quick Part.
8.Insert random dates in the date column. Add a change description and a name for changed by.
9.Sort the data so date the oldest change is first in the list.
10.Resave Activity8.

Activity 9.
 This activity requires you to complete practical tasks ; practise each step to develop your skills. Submit to your trainer/assessor (via suitable negotiated method-email/fax/mail) when you have completed all tasks.

1.    Open the document you saved as Activity8.
2.    Save it as Activity9.
3.    Replace the step by step instruction with a SmartArt graphic containing the steps.
4.    Watermark the document with a suitable image or text.
5.    Add a photographic image to the troubleshooting section and apply any corrections you think are needed so the image suits the document.
6.    Resave Activity9.

Activity 10.
7.    This activity requires you to complete practical tasks  practise each step to develop your skills. Submit to your trainer/assessor (via suitable negotiated method-email/fax/mail) when you have completed all tasks.
1.    Open the document you saved as Activity9.
2.    Save as Activity10.
3.    Insert a new page at the start of the document.
4.    Add a table of Contents at the start of the documents . You might need to change the outline level of your styles before Word can create the table of contents.
5.    Add page numbers in the footer.
6.    Record a macro performing an action of your choice. Record the macro in the document rather than making it available to all documents.
7.    Save the document as a Word macro enabled document Activity10.docm.
Word does not allow to be saved in normal documents , such as those ending in .doc or. docx.

Activity11.
 This activity requires you to complete practical tasks  practise each step to develop your skills. Submit to your trainer/assessor (via suitable negotiated method-email/fax/mail) when you have completed all tasks.
1.    Open the document you saved as Activity10.docx (not the version with macros).
2.    Save as Activity11.
3.    Check the document for correct layout with no widows or orphans. Use keep with next or other paragraph formatting to make sure the document is correctly laid out.
4.    Print the document. Submit the hard copy for assessment.
5.    Resave as Activity11.

Activity12.
1.What are the naming rules that apply under Windows operating systems?
2.What should you consider when saving, naming and storing documents?

Activity13.
What is proofreading?
Activity13b.
What strategies can you use to make sure your work is completed within designated time line?
Activity13c.
Describe or demonstrate how to find and replace text using Words find and replace tool.
Activity13d.
Describe or demonstrate adding a word to AutoCorrect.

Over a number of years, Total Quality Management (TQM) Gurus have risen with very appealing and convincing philosophies which are mostly in business quality development, and this had led to a vast exemplar shift in refining the quality of services and products. This document tackles on the explanations and contributions of Deming’s to quality management being the selected TQM guru for my work. The key roles and principles of Deming’s who is a TQM guru, explaining the key models aspects and how all this have improved the business quality in the emerging trends such as globalisation of corporations, outsourcing, big data additive manufacturing (3D printing) and the growth of service sector in the 20th century.

Total quality management is a convention of views and ideas for improving and developing quality of services and products and also or commonly known as “management philosophy”. Its main agenda and role is for survival and satisfaction of customers. Total Quality Management give emphasize on detecting the main sources of quality complications and how to solve those issues.  Total Quality Management give emphasis to the need of including each and every worker effort in an organization in the quality development.  Total Quality Management lay emphasis on the essential of defining quality grounded on needs of the customers.  The main features are focus of the customer, nonstop improvement, quality improvement from the source, empowering of employees, basic knowledge about quality tools, Team work etc.
3.0    TQM Guru Deming's Signals/Principles and their Contribution.
Dr. W. Edwards Deming being of the American who went to Japan has emerged to be the most prominent guru of quality management and he is commonly referred to “Deming Cycle”. His 14 signals and principles can be applied to large as well to small organisations private, public or even in to service sectors. The 14 principals and their contributions are explained as below
 
Build a good constant of purpose to improve products and services. This is done by using long-term plans rather than short term plans so one has to replace the existing short to long terms hence making a sustainable promotion of the products and services being needed by the customers. Adopt the new philosophy. Embracing new-fangled procedures and means for refining a good quality; Managers at the top ought to actually accept the ‘quality philosophy’, then expecting the normal the labor force to do it. Come to an end to depending so much on inspection. Good quality will not be found in inspection make as it is not reliable, not cost friendly not effective hence making us wise to depend on developing and maintaining quality rather than inspecting them.
 Come to an end to the behaviours of rewarding business based on the price.