Get Instant Help From 5000+ Experts For

Writing Get your essay and assignment written from scratch by PhD expert

Rewriting: Paraphrase or rewrite your friend's essay with similar meaning at reduced cost

Editing:Proofread your work by experts and improve grade at Lowest cost

And Improve Your Grades
Phone no. Missing!

Enter phone no. to receive critical updates and urgent messages !

Add File

Error goes here

Files Missing!

Please upload all relevant files for quick & complete assistance.

Guaranteed Higher Grade!
Plagiarism checker
Verify originality of an essay
Get ideas for your paper
Plagiarism checker
Cite sources with ease

What Factors May Prevent or Restrict Service Recovery?

blog author name

For any service sector enterprise, service recovery is extremely important. It may be loosely defined as the process by which actions are taken by the company to bring a customer from a level of dissatisfaction to a level of satisfaction. Service recovery differs from complaint in the sense that while complaint management focuses on customer complaints on service failures, service recovery may focus on solving the issue even before the customer expresses dissatisfaction or leaves the service encounter dissatisfied. In the service sector, service recovery has become extremely important for brand image and customer retention.

Some experts even suggest that high level of service may occur in what is called the ‘service recovery paradox’. It occurs when the customer is satisfied to an extent which exceeds his expectations. Some important areas of service sector are banking, insurance, internet, advertising and media, hospitality, healthcare, online services etc.

What are the factors that might prevent service recovery?

Service recovery failure might occur due to various reasons:

  • Many service sector industries have highly labor intensive nature. This may result in more heterogeneous outcomes than those compared to mechanical production processes.
  • Service performance variability also results from the inseparable nature of the processes of service production and consumption, thereby giving the company no chance of quality inspection prior to delivery.
  • Failure of service recovery may also occur due to failure on the part of the company’s staff. The employees of the might be rude, inexperienced or indifferent thereby preventing service recovery.
  • Failure of the infrastructure of the service provider may also result in service failure. There might be power failure or equipment breakdown.

What are the strategies to prevent service failure?

Service failures might be prevented or service recovery might be initiated by adopting some simple strategies on the part of the company.

  • The company should find out the reason for customer dissatisfaction. The service organizations must have customer complaint cells, which may be utilized by the customer.
  • The service provider must be able to anticipate areas of possible service failures. By devising proper procedures to handle these situations and by training employees to respond to these situations, the company can prevent customer dissatisfaction.
  • Companies should train and empower employees thoroughly who are directly involved in dealing with service failure.
  • Finally effective recovery of the service system should be attempted so that future failures do not occur.

Why students need help to write on service recovery?

Topics relating to service failure, recovery and customer care are extremely crucial for students trying to master the art of business management. Business students, however, need expert help to write on such topics as they require in-depth knowledge and understanding of the concepts related to customer satisfaction, brand image and customer retention.

Are you looking for Assignment Help with 100% accuracy, have 3000+ Professional Writers are here to help with your Assignment Writing & also provide 24×7 Online Support.

How can help? is an online assignment help service provider that offers assistance to students of any discipline and helps them write quality assignments. Just log on to our website, state your given topic and get a quote from our team of experts. With these three easy steps, you can get your assignment delivered straight to your inbox.

Hi, I am Mark, a Literature writer by profession. Fueled by a lifelong passion for Literature, story, and creative expression, I went on to get a PhD in creative writing. Over all these years, my passion has helped me manage a publication of my write ups in prominent websites and e-magazines. I have also been working part-time as a writing expert for for 5+ years now. It’s fun to guide students on academic write ups and bag those top grades like a pro. Apart from my professional life, I am a big-time foodie and travel enthusiast in my personal life. So, when I am not working, I am probably travelling places to try regional delicacies and sharing my experiences with people through my blog. 

Related Post

Join our 150К of happy users

Get original papers written according to your instructions and save time for what matters most.

Order Now
Plagiarism checker
Verify originality of an essay
Get ideas for your paper
Plagiarism checker
Cite sources with ease
sales chat
sales chat