Securing Higher Grades Costing Your Pocket? Book Your Assignment at The Lowest Price Now!
loader
Add File

Error goes here

Files Missing!

Please upload all relevant files for quick & complete assistance.

Save Time & Excel Academics

Share your requirements & connect with top tutor !

watch
question
We will use e-mail only for:

arrow Communication regarding your orders

arrow To send you invoices, and other billing info

arrow To provide you with information of offers and other benefits

Add File

Files Missing!

Please upload all relevant files for quick & complete assistance.

2,179,448

Orders

4.9/5

Overall Rating

5,222

Experts

What Factors May Prevent or Restrict Service Recovery?

UserMark time03 December,2014

For any service sector enterprise, service recovery is extremely important. It may be loosely defined as the process by which actions are taken by the company to bring a customer from a level of dissatisfaction to a level of satisfaction. Service recovery differs from complaint in the sense that while complaint management focuses on customer complaints on service failures, service recovery may focus on solving the issue even before the customer expresses dissatisfaction or leaves the service encounter dissatisfied. In the service sector, service recovery has become extremely important for brand image and customer retention.

Some experts even suggest that high level of service may occur in what is called the ‘service recovery paradox’. It occurs when the customer is satisfied to an extent which exceeds his expectations. Some important areas of service sector are banking, insurance, internet, advertising and media, hospitality, healthcare, online services etc.

Factors May Prevent or Restrict Service Recovery

What are the factors that might prevent service recovery?

Service recovery failure might occur due to various reasons:

  • Many service sector industries have highly labor intensive nature. This may result in more heterogeneous outcomes than those compared to mechanical production processes.
  • Service performance variability also results from the inseparable nature of the processes of service production and consumption, thereby giving the company no chance of quality inspection prior to delivery.
  • Failure of service recovery may also occur due to failure on the part of the company’s staff. The employees of the might be rude, inexperienced or indifferent thereby preventing service recovery.
  • Failure of the infrastructure of the service provider may also result in service failure. There might be power failure or equipment breakdown.

What are the strategies to prevent service failure?

Service failures might be prevented or service recovery might be initiated by adopting some simple strategies on the part of the company.

  • The company should find out the reason for customer dissatisfaction. The service organizations must have customer complaint cells, which may be utilized by the customer.
  • The service provider must be able to anticipate areas of possible service failures. By devising proper procedures to handle these situations and by training employees to respond to these situations, the company can prevent customer dissatisfaction.
  • Companies should train and empower employees thoroughly who are directly involved in dealing with service failure.
  • Finally effective recovery of the service system should be attempted so that future failures do not occur.

Why students need help to write on service recovery?

Topics relating to service failure, recovery and customer care are extremely crucial for students trying to master the art of business management. Business students, however, need expert help to write on such topics as they require in-depth knowledge and understanding of the concepts related to customer satisfaction, brand image and customer retention.

Are you looking for Assignment Help with 100% accuracy, Myssaignmenthelp.com have 3000+ Professional Writers are here to help with your Assignment Writing & also provide 24×7 Online Support.

How MyAssignmenthelp.com can help?

MyAssignmenthelp.com is an online assignment help service provider that offers assistance to students of any discipline and helps them write quality assignments. Just log on to our website, state your given topic and get a quote from our team of experts. With these three easy steps, you can get your assignment delivered straight to your inbox.

Related Posts

Save Time & Excel Academics

Share your requirements & connect with top tutor !.

watch
question
We will use e-mail only for:

arrow Communication regarding your orders

arrow To send you invoices, and other billing info

arrow To provide you with information of offers and other benefits

loader
Add File

Files Missing!

Please upload all relevant files for quick & complete assistance.

2,179,448

Orders

4.9/5

Overall Rating

5,222

Experts

Still in Two Minds? The Proof is in Numbers!

Genuine Reviews With a Rating of 4.9/5.

student rating student rating student rating student rating student rating
24 Mar 2023

Operations

Home Work: 1 Page, Deadline: 19 days

Thank you so much. It worked perfectly as expected. Also, thank you for finishing it on time.

flag User ID: 3***57 Australia

student rating student rating student rating student rating student rating
24 Mar 2023

Civil Law

Home Work: 2.8 Pages, Deadline: 23 hours

well done work. The assignment was how I wanted it to be . Thank you for the great work.

flag User ID: 1***719 Australia

student rating student rating student rating student rating student rating
23 Mar 2023

Operations

Assignment: 6 Pages, Deadline: 9 days

not up to the mark as thought and i made my own assignment will share it now in expert area

flag User ID: 1***462 Great Britain

student rating student rating student rating student rating student rating
23 Mar 2023

Biology

Dissertation: 20 Pages, Deadline: 21 days

Thanks so much for the hardwork you have been brilliant to help me achieve a really good grade

flag User ID: 8***78 Great Britain

student rating student rating student rating student rating student rating
23 Mar 2023

Statistics

Programming: 12 Pages, Deadline: 26 days

I was totally satisfied by the work task. The expert has helped me when I needed, I got the responses as fast as possible. I was extremely happy with ...

flag User ID: 1***044 Ireland

student rating student rating student rating student rating student rating
23 Mar 2023

Statistics

Assignment: 5 Pages, Deadline: 22 days

My new expert was able to get my work done in 2 days, when i urgently needed it. I would definitely recommend this service.

flag User ID: 8***24 Great Britain

student rating student rating student rating student rating student rating
23 Mar 2023

Management

Thesis: 8 Pages, Deadline: 3 days

in time and good help always offer support and rework if i need.the team is always kind

flag User ID: 5***59 Great Britain

student rating student rating student rating student rating student rating
23 Mar 2023

Business Law

Home Work: 1 Page, Deadline: 4 days

My assignment help is great , I got good marks for this assignment.Good service

flag User ID: 9***81 Australia

student rating student rating student rating student rating student rating
23 Mar 2023

Finance

Assignment: 4 Pages, Deadline: 6 days

We can negotiate price is one of the best things for this website. Assignment is quite good and I hope I can get high score for this one.

flag User ID: 1***922 Singapore

student rating student rating student rating student rating student rating
23 Mar 2023

Healthcare

Assignment: 1 Page, Deadline: 1 day

Thank you for your help! Dependable service! Recommended for high quality work in a timely manner

flag User ID: 2***79 United States

student rating student rating student rating student rating student rating
23 Mar 2023

Statistics

Programming: 2 Pages, Deadline: 1 day

Recommended service! Thank you! Well written work by experts submitted on time with high quality.

flag User ID: 2***79 United States

student rating student rating student rating student rating student rating
23 Mar 2023

Statistics

Programming: 4 Pages, Deadline: 5 days

Exactly what I needed! Provided clarity and well written work in the desired time!Recommended Service!

flag User ID: 2***79 United States

student rating student rating student rating student rating student rating
23 Mar 2023

Nursing

Home Work: 7.2 Pages, Deadline: 3 days

Highly Recommended Service, quality work completed on time and with all requirements fulfilled!

flag User ID: 2***79 United States

student rating student rating student rating student rating student rating
23 Mar 2023

Finance

Programming: 2 Pages, Deadline: 2 days

this assignment was good and relevant to the topic and i got A+ in this assognment m

flag User ID: 1***814 Canada

student rating student rating student rating student rating student rating
23 Mar 2023

Project Management

Assignment: 2 Pages, Deadline: 23 hours

It was good but could be with more details. thanks and hope you can do better in future.

flag User ID: 2***42 Australia

student rating student rating student rating student rating student rating
22 Mar 2023

Finance

Programming: 14 Pages, Deadline: 13 days

thank you very much. Always helped me whenever i have escalated any issue. I am satisfied with the work done

flag User ID: 1***312 Great Britain

student rating student rating student rating student rating student rating
22 Mar 2023

Management

Assignment: 8 Pages, Deadline: 16 days

it was a good solution. well articulated and written i am excited i got a great mark. please keep it up

flag User ID: 1***845 Great Britain

student rating student rating student rating student rating student rating
22 Mar 2023

Finance

Assignment: 8 Pages, Deadline: 19 days

it was a good solution and i am very excited i got a good mark.keep the good work

flag User ID: 1***845 Great Britain

student rating student rating student rating student rating student rating
22 Mar 2023

Operations

Assignment: 13 Pages, Deadline: 30 days

extremely happy with this work, got 75, topped the class, this is the kind of work, i expect and the tutor has met the expetations.

flag User ID: 9***98

student rating student rating student rating student rating student rating
22 Mar 2023

Management

Assignment: 14 Pages, Deadline: 1 day

very helpful and great work! it helped to get through busy time. Would reccommend to everyone

flag User ID: 8***51 Great Britain

icon

5% Cashback

On APP - grab it while it lasts!

Download app now (or) Scan the QR code

*Offer eligible for first 3 orders ordered through app!

screener
ribbon
Have any Query?