CMIS 311 Project 1: Web Development Techniques and User Support Methods

Part 1 - Describing and Evaluating User Support Positions

Project 1 is to be completed at the end of Unit 1. It constitutes 25% of your final grade. This project consists of five parts.

Knowledge of basic web development techniques is a prerequisite for this course; however, if you are in need of additional guidance or practice in creating simple web pages using HTML, we recommend that you complete the following HTML tutorials: Tutorial 1 and Tutorial 2.

Complete Chapter 1 Activities 1-6 and 1-7 on pages 49 and 50 of the textbook. You are encouraged to locate additional sites listing support personnel position descriptions in addition to, or instead of, those listed in the textbook. Present your results and analysis as follows:

A. a one- or two-page written report listing the position descriptions found as well as the source, position title, key duties, and qualifications for each position described. Your report should also highlight significant similarities and differences among the positions listed and should describe at least four different position listings. Include your name and student ID number, and title your report “CMIS 311 Project 1 Part 1(A).”

B. a simple website presenting a support position description of your own creation. The site should consist of two pages: a main page displaying the assignment title—CMIS 311 Project 1, Part 1(B)—your name and student ID number, and a second (linked) page containing the position description. Some basic design features should be applied, including a non-default background colour or image, a static image which is relevant to the content (displayed on the main page), and some use of various heading or text sizes, colours, and fonts. Submit as a zip file named “CMIS 311 Project 1 Part 1(B).”

Complete the research activity as directed in Chapter 2 Case Project 2 on page 100 of the textbook, and present your summary in the form of a PPT presentation titled “CMIS 311 Project 1 Part 2.”

Your presentation should include, at a minimum, 10 slides: introduction, two slides for each of the four main MBTI personality dimensions, and a concluding slide.
The first slide dealing with each personality dimension should briefly list the characteristics of that dimension, and the second slide should list the strengths and weaknesses of the personality dimension in the context of User Support work. 

The introductory slide for the presentation should display your name and student ID number, as well as the assignment title “CMIS 311 Project 1 Part 2.”

The concluding slide in your presentation should include a statement summarizing the importance of understanding one’s own personality type in the context of User Support. It should also provide links to MBTI or other personality testing sites you may find in your research.

Complete Chapter 3 Case Project 1 on pages 144 and 145 of the textbook, and present your results as an illustrated Word document.

Name your file “CMIS 311 Project 1 Part 3.”

Complete Chapter 4 Activities 4-3 and 4-6 on pages 189 and 190 of the textbook, and present your results as Word documents.

The response to the first exercise should be in the form of an email message that includes the following:

• a greeting
• specific reference to the described problem
• detailed and specific explanation(s) regarding the problem
• a suggested solution, including configuration specification that the computer would require to overcome the described problem 

The troubleshooting script should be in the form of a list of questions with follow-ups and yes/no paths (see example in Figure 4-4 on page 161 of the textbook).
Name your file “CMIS 311 Project 1 Part 4.”

Complete Chapter 5 Activity 5-1 on page 235 of the textbook, and present your results as follows:

 

A Word document listing and briefly describing the steps required to enable the Excel advanced statistical functions for data analysis (as shown in the Help files for Excel). Instructions for locating the Excel help files on Statistical Analysis functions should also be provided.