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Conducting Research and Interview on Workplace Communication, Power and Politics, Conflict and Negot

Chapter 7: Communication

 Conduct Research on one of the topics below and conduct an interview with someone that has workplace knowledge on the topics. Preferably someone from one of your workplaces, but it can be someone else that has experience. 

Chapter 7: Communication

• The Communication Process

• Barriers to Effective Communication

• Organizational Communication


Chapter 8: Power and Politics

 • Definition and Bases of Power

• Influence Tactics

• Empowerment

• Abuse of Power


Chapter 9: Conflict and Negotiation

• Conflict Defined

• Conflict Resolution and Outcomes

• Negotiation

• Individual Differences in Negotiation Effectiveness

• Third Party Negotiations


Chapter 10: Organizational Culture

• Creating, Sustaining, and Changing an Organizational Service Culture

• Liabilities of Organizational Service Culture

Chapter 11: Leadership

• What is Leadership?

• Contemporary Leadership Roles and Issues


Chapter 12: Decision Making, Creativity, and Ethics

• Group Decision Making

• Creativity in Organizational Decision Making

• Ethics in Decision Making?

• Corporate Social Responsibility


Chapter 13: Reorganizing the Workspace

• Organizational Structure

• Organizational Designs and Options


 Once you have read the chapter content and conducted some additional research using academic journals. You need to Interview someone within knowledge of the topic. Choose someone who is willing to spend some time talking to you. Prepare to ask them five questions, on one of your chosen topics.

Be prepared to ask a lot of follow-up questions but make it clear at the beginning that your interviewee doesn’t have to tell you anything that they would rather keep private. Again, be professional and don’t be pushy. It is important to be respectful of the interviewee’s time. Make sure that you are prepared for the interview in advance. Don’t plan on just making up questions as you go! Your interviewee might also want to see a list of the questions in advance, and this is a reasonable request. You should also tell the interviewee that you are willing to disguise their name, organization, and other personal details, and that only you and your instructor will see the report. Tell the interviewee that they are welcome to contact me if they have any concerns and give them the appropriate contact information.

You may use some of the questions provided at end of the chapter’s if that helps. For example, what is his or her leadership style? What is his or her attitude to his or her organization or job? What organizational citizenship behaviours has he or she engaged in? Can you observe any individual characteristics (e.g., personality, self-efficacy) that are relevant to his or her success? 

Supplement your understanding of the concepts that you discuss with reference to at least five additional academic sources. You need to include at least five different articles in your reference list (you can cite the textbook or any other sources you like, but they won’t count towards your five). I recommend using one of the Capilano University Library databases, such as Business Source Complete, rather than Google. A search by subject, keywords, or author name will usually yield much better results than searching through the internet.

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