Analysis for the Case: Performance Dimensions Evaluation

Total Cost Analysis and Performance Dimensions

Analysis for the Case
Process: Based on your total cost analysis of Figure 1 and the findings from your research on the industry, list and explain your choices for the five performance dimensions or criteria, then utilize a weighted-point evaluation matrix to evaluate the two options. You are to select 4 additional criteria in addition to cost based on your industry research.
a)  A total cost analysis based on the above chart should be shown to justify costs. Totals and conclusions must be clearly stated for the reader . But, cost is just one of the five criteria and should be included as such in the write-up. 


b) Then list and explain why you selected the four additional criteria that were researched.  Explain why each is important to consider when making this sourcing decision.  Ensure that these dimensions assist in differentiating between the 2 options. Be careful to avoid overlap between them.  Each one should be independent of the others. 
c) Assign and explain a relative weighting for each of the five criteria. Explain why you chose to weight them like you did? 
d) Assign a ranking to each of the two options (insource or outsource) for each of the 5 criteria, explaining the reasoning for each of the rankings from your research. Then, utilize the weighted matrix model to evaluate the two choices.  
2) State your final recommendation

Should Concol continue on as is or outsource its Customer Services?  Be sure to justify your answer based on your numeric and researched findings in 1) above.