HSP101 - Service Leadership

You are required to read the chapter on Recover the Potentially Lost Customer, complete the discussion Board question and do the self-assessment quiz.

Complete the following steps for Part 2: recovery and recommendation for the failure.

· With the feedback received from your facilitator from Part 1 of the customer service blueprint, you are required to make any necessary adjustments from the feedback to the excel template blueprint.

· Using the learnings from the chapter reading, what recommendation(s)/recovery will the team suggest to recover the customer from the failure that was identified in your customer service blueprint?  why is the team making this recommendation(s)?

Submit in the drop box for week 9, the one page report for Part 2  and the updated excel customer service blueprint with any modifications made from the feedback in Part 1