Zara Case Study
A Brief Profile of Zara
Zara is a Spain-based clothing and accessories retailer founded by husband-wife duo Amancio Ortega and Rosalia Mera under the umbrella of Inditex Group. Inditex is a large multinational conglomerate, which is made up of almost 10 companies, which specialize in clothing. Zara’s estimated share of the total revenue of Inditex Group is 80% (Włodzimierz, 2012). Its uniqueness of tracking and involving customers’ preferences made Zara the market leader in the apparel industry. The three products lines of Zara are women, men and children are showcased through its 2,200 stores and an online store all over the world. Zara is noted for selling modern designs that the public needs with quality at affordable prices. Fashion director Louis Vuitton described it as the most devastating retailer in the world. CNN has called it a Spanish success story.
Type of Industry
Lifestyle and Retail
17.2 billion USD
Number of Stores
2,200 stores in 96 countries
Mango, Uniqlo and H&M, GAP, Benetton
Perfect combination of high end fashion at affordable price
People with high and medium purchasing power who love stay in fashion
Clothing line for women, men and children
SWOT Analysis and PESTLE Analysis of Zara
TThis study is conducted to understand the market potential of Zara internally and externally. In this study, we are going to analyze the internal and external market environment of Zara and sharing some suggestions that the company should consider continuing their success. For the purpose of the study, the data presented here, is collected from various published sources and different case studies conducted on Zara. We have used two market analysis methods SWOT and PESTLE analysis to review Zara’s business frameworks.
SWOT refers to Strength, Weakness, Opportunities and Threat.
Strength stands for all those aspects of the company, which give it a competitive advantage over other company. Weakness stands for the all the aspects which give the rival companies a competitive advantage. Opportunities are the areas of potential advantage, which the company can use profitably in future in order to outpace its rivals. Threats are those areas, which the company needs to be careful about if it wants to dominate the market.
SWOT Analysis of Zara
1. Strong Control Over Supply Chain:
Zara possesses 90% of its stores in 88 countries including United States, Europe, Asia, Middle East and many, and the rest is the joint ventures or franchises. It boasts in-house production factories within proximity of the headquarters (Hill, Jones & Schilling, 2014). It affords the company self-containment throughout the stages of its supply chain: raw material selection, production, distribution etc. Here is a graphical representation of Zara supply chain for better understanding,
Supply Chain Management of Zara:
Zara’s strong supply chain management gives it a unique advantage over its rivals since it can handle any breakdown in the supply chain.
2. Adroit Design Strategy:
Traditionally, fashion companies use media in order to promote season’s trend. On the other hand, Zara is called “fashion imitator” because instead of predicting trends, it imitates the trends of the season and provides such fashion trend to its customer at the minimum amount of time possible. Zara maintains a supply chain that enables them to embrace the fast-changing tastes of its customers. It introduces new clothing models within few weeks only (Crandall, Crandall & Chen, 2014). It reacts quickly designs new styles, gets them into stores in few days. Here are few factors that play favor in company’s success,
- Delivers new products twice each week to its stores, which adds up 10,000 new designs each year
- Takes only 10 -15 days compared to industry average of 6-9 months.
- 12 inventory turnovers/year compared industry average 3-4 times
3. In-house production and no outsourcing:
Zara does not outsource its products in the hope of its reducing labor cost. Instead of outsourcing its work to cheap labor markets of Asia, it makes the most out of the cheap labor supply of Portugal and Galicia. This retailer giant is vertically integrated, unlike its competitors, H&M, Gap, Benetton, control its designs, and R&D facility production facilities, distribution centers, transport fleet, and 90% of its shops (Włodzimierz, 2012). When the company is paying for factory time in China, the company does not own the company, they are a number of uncertainties they will counter. It helps the company to reduce the cost of warehouses as shipping is done from production factories itself. Only, clothes with longer shelf life like T-shirts are outsourced to countries like Turkey, Bangladesh, etc.
4. Efficient Production Management:
Zara produces more designs than all its rivals. It launches around 12,000 new designs each year which is far more than what its competitors prepare (Wikipedia). Fast response to its customers’ demand enables Zara to meet customers’ expectations and ultimately leads it to success. Such demand management lacked in Marks & Spenser and to some extent with Sainsbury, they did not match their product with their customers’ expectations and this led the companies into trouble. Zara’s design-to-stock-cycle varies from 4 to 6 weeks compared to the average six months of the traditional industry. This reduced time enables Zara to introduce new designs in every week and change its product catalog in 3 to 4 weeks (Christiansen).
Zara Product Design Strategy
Zara commits six months in advanced to only 15% to 25% of a season’s line, which means it produces 50% of its clothes are designed and manufactured in the middle of the season. If trends change, Zara reacts quickly, designs new styles according to the new fashion trends. With the help of their efficient vertically integrated supply chain, they get the designs into the stores while the trends are still peaking.
5. Large Distribution network and greater Reach:
Zara has 2,200 stores in 96 countries and is the flagship brand of the Inditex Group (Forbes). Higher number of stores means greater distribution network and greater reach to the customers.
How Zara Become a Global Brand?
Opened its first Zara Store in downtown A Cortuna, Spain
1988 – 1990
Opened first Zara store outside Spain in Oporto, Portugal, then expanding to New York (1989) and Paris (1990)
Introduced its new distribution hub in Zaragoza, Spain
Opened first Zara home outlet
Unveiled store in Hong Kong, expanding global footprint to 56 countries
Introduced first online store to global consumers
Opened its first store in Bulgaria, India and Kazakhatan, increasing its presence to 77 countries, Inditex Group reached the 5000-store mark with the launch of a cutting edge, eco-efficient Zara store in the heart of the Rome, Italy.
Opened online Zara stores in the USA and Japan
Revamped image based on four principals – beauty, clarity, functionality, and sustainability.
Rolled out new brand images in their flagships and opened new high-profile stores such as Massimo Dutti at Rue de la Paix and Zara on the Champs-Élysées in Paris, Oysho and Zara Home in Shanghai and Pull&Bear in St Petersburg, among others.
Zara established new logistic centre in Cabanillas (Spain)
Reached 7000 stores milestone.
Named as group leader for the retailing industry in the Dow Jones Sustainability Index and top Greenpeace’s Detox Catwalk
Zara began selling through zara.com in India, Malasia, Singapur, Thailand and Vietnam. It further increased the Zara Join Life sustainable collections and spread out this initiative to Massimo Dutti and Oysho.
6. Strategic Locations of the Stores
Zara stores have been popping up all over the world. The company invests a handsome amount of money buying storefronts beside luxurious brands to own the label of luxurious brands. It choose its locations very carefully to cater local customer by understanding their needs. They also follow tailored retail strategies to satisfy customers according seasonal trends.
7. Affordable Prices
Owing to its affordable brand label, customers get to enjoy high-end fashion clothes at affordable prices. Zara’s apparel pricing ranges from $5 to $322, however, the average price point at Zara is $48. While comparing its prices with its one of the biggest competitor H&M, the differential pricing structures of these two brands can be noticed. H&M’s most priced bracket in tops is $20 - $30, whereas, Zara’s is $40 - $50. When it comes to discount strategies, these two brands follow very different approaches. H&M currently have 24.2% of their entire online offering on discount, with 9.3% discounted by 50% or more. In contrast to H&M, Zara only offers 3.2% of their online offering discounted, and only 0.2% of the offering discounted by 50% or more (Edited.com, 2016).
1.Self-contained Distribution system prone to unpredicted problems:
Centralized distribution system is the biggest problem of Zara. If any technical snag occurs in the distribution network then the whole system can collapse. But in other apparel companies, the distribution networks are decentralized and not self-contained like Zara. As such even if one part of the network falls, there is no wholesale collapse of the entire network. Zara controls its production, suppliers, distribution system, retails stores, unlike its rivals that make it prone to unforeseen problems.
2. Imitator, not Creator:
The Fast Fashion strategy also has its own set of weaknesses. Zara can never be one of the premium luxury brands in the fashion world because it is considered as the great fashion imitator since it usually imitates runway fashion rather than predicting the styles of the season (Hansen, 2012). No doubt it provides its customers high-end designs, but its designers play smart a trick by copying designs of fashion week, rather creating some original on their own.
3. Spends Zero Revenue on Their Advertisement:
Zara does not spend much money on advertising. It has a zero advertising policy unlike its rival Benetton, H&M and GAP (Hansen, 2012). However, some of the major names of the glamour world are the brand ambassador of these companies. One of the biggest marketing moments for Zara was when Kate Middleton wore Zara dress ($49.99) the day after her wedding to Price William (Dailymail.co.uk, 2016). However, this zero ad policy gives its rival greater public exposure.
1. Scope for Global Expansion
Zara has global market penetration. The company has market presence in all the four major continents. However, it still needs more expansion in Africa and Asia. In Africa, it has stores only in Egypt, South Africa, Morocco, Tunisia and Algeria. The company has more opportunities here. Africa has full potential stored for this company. Similarly in Asia, countries like China and Japan have more stores than India, Singapore, UAE and Saudi Arabia despite that fact that these countries have a substantial number of rich people.
2. More Attention to Distribution Network
Finally, distribution network in the US needs to increase while keeping the basic elements in mind. Statistics projects that the huge geographical expanse of US calls for a greater number of stores. A large population of US requires more stores to satisfy the needs of the growing customer base in the US.
No.of stores (ZARA)
No. Of stores (ZARA home)
Asia and the rest of the world
1. Fierce Competition
Zara experiences fierce competition, not only locally but also globally. Locally Zara faces competition from Sweden’s H&M and in-house brands like Massimo Dutti and Stradivarius, whereas, on the global platform, it faces competition with international brands such as in the US, the toughest competition is from the US based GAP.
2. No Collaboration with International Designers:
Zara shares no collaboration with international designers unlike H&M, which has collaborated profitably with international designers like Karl Lagerfeld, Lanvin, and Alexander Wang. This can be a serious threat to the company. When a company collaborates with an internationally noted designer, young shoppers get interested in buying designer labels.
PESTLE, one of most popular marketing tools, helps to analyze the external factors that affect an organization. PESTLE is mostly used when manager attempt to identify factors pose as threats to the organization or the opportunity that company can use to climb the ladder of success. PESTLE is acronyms of six essentials factors,
- Political factors refer to the policy of the government that involves legal and economic aspects
- Economic factors mainly demonstrate the changes in taxation, inflation in economic growth, the rate of exchange and rates of interest.
- Social factors mainly highlight any alteration in trends in the society, and its potential effect on the company’s consumers. Technological factors concentrate on the advancement of technology and how the development of technology benefits to the customers. Legal factors purely talk about litigation or legal procedure that company has to undergo
- Environmental factors refer global situations like global warming, greenhouse effect, natural calamities, etc.
Whenever, Zara plans to expand its roots to another country. It has to know the entire system before taking any permanent step. The reason is, the government of a country can easily change its policy, which will affect on the company’s operation.
•British Riot Situation:
Whenever, Zara plans to expand its roots to another country. It has to know the entire system before taking any permanent step. The reason is, the government of a country can easily change its policy, which will affect on the company’s operation.
•Expanding Business in Europe:
Zara is planning to expand its business in the Europe Union because of its safe and prediction economic circumstances. It will help the company to predict its market growth because Europe economy rarely changes.
Zara has been witnessing fluctuation in last few years, but it is drawing its revenues successfully for last years. The recession in 2011, has not affected the company as such. The reason is, Zara deals in dollars and safer currency for its dealings. The company always evaluates the economical condition and currency rates of that country before entering its new markets (Knox, Agnew & McCarthy).
•Prices differences in various countries:
Due to different customs duties and level of tariffs in various countries, the prices of Zara products vary in different countries. Here is a comparative study conducted by newspaper El Confidential demonstrating pricing differences in various countries, 22% to 24% higher in France, Italy and Germany.
Source – AlphaWise, Morgan Stanley Research, Zara websites (April, 2015)
•Sizes of Clothes 6 -16:
Keeping societal factor in mind, Zara creates its products while keeping the basic factors like, geographical position, race and origin of the country population. So you can find clothes for someone who is very skinny or for someone who is heavyweighter. It gives the company a societal advantage.
•Discounts and offers:
It is in our habit to incline to perceive add-ons such bonus packs as gains so as price discounts. Zara provides promotional codes, vouchers and offers deals to its customers. Zara promotes its products by various coupon sites where one can find its discount codes, which can be redeemed at their online shopping site or store.
•Launching Apps for Feasibility of Customers:
Zara tactfully uses information technology to support its international logistic system and an online store where exchange and return of products are involved. Zara gives its customers the chance to buy its products by iPod and in-house apps (Forbeswelcome, 2016).
•Interactive Maps to locate the store:
Zara projects a store locator on the website where you can easily locate a store by entering your desired region and location. The store locator will show you the closest stores around the entered location. Hence, it gets easier for the consumers to discover stores as the online maps show the exact location of the store.
•New Experience with Zara iPad app:
Zara’s attempt in online shopping is revolutionizing the entire online buying experience. With just a few clicks on your iPad’s Zara online shopping app, you will now be able to conference with your friend while looking at the clothes on your tablets. This technology gives any buyer the opportunity to involve their friend’s suggestions while shopping for their own. The options like video chat, instant messaging and voice chat are available (Thestir.cafemom.com, 2016).
•Earthquake in Japan
A series of disasters struck Japan in 2011, the tsunami was one the biggest one that devastated Japan in many ways. For the apparel industry and its supply chain, the short-term impact can affect organizations in long term. Damage to local infrastructure, power irruptions, closed ports are a few ones among the problems that apparel industry faced during this time.
• Asian Countries require rapid fashion change:
Weather in Asian countries is totally different from the European countries. Five extreme seasons rule the weather, whereas winter rules in European countries. Variation in seasons requires rapid fashion change based on the local weather. Instead of focusing on seasonal changes, Zara sells clothes for the normal weather.
•Litigation changes in different countries:
The government of Russia, India and Mexico provides their own version of corporate policies, and the company has to alter operation according to the set policies. In this manner, the pressure is always on the Zara products in terms of ensuring that they are following proper litigation in their business operations.
Big fashion retailers like Zara value their brand equity because they develop a bond with their customers through their brand names and trademarks. But sometimes, it becomes impossible for the organization to implement copyright law. Moreover, in many instances, the company itself faces a number of copyright issues, the recent one with global brand Fendi. Roman fashion brand Fendi claimed that Zara had unlawfully used their photographs that had been taken from Fendi’s show in the 2013 fashion week.
It might be said that Zara has the potential to be the largest clothing retailer in the world. However, fast fashion policy must also go hand in hand with aggressive marketing using all modes of marketing channels. Distribution network must expand especially in Africa and America to get the maximum exposure for the brand. After assessing its internal and external factors, it is noticed that Zara manages to stay up at the revenue growth due to its unique and strong model of the business. It is advisable that the company should continue to launch creative and fresh fashion to satisfy the needs of the customers. Based on the SWOT and PESTLE analysis, Zara will stay as the leader in the apparel industry in spite of the challenges and threats it would face. Its unique supply chain infrastructure and efficiency of the business operation give the company the competitive advantage, which reflects in their sales and revenues.
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