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Zara Case Study: Swot & Pestle Analysis, Solution and Answers with PPT

If you love fashion more than anything, you will love to work on the Zara case study solution. Your immense attachment to style and fashion helps you to identify and analyse the external and internal environment of Zara. 
At, we have professional experts who can prepare the perfect PESTLE analysis of Zara. 

Zara Swot and Pestle Analysis PPT

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A Brief Profile of Zara

Zara is a Spain-based clothing and accessories retailer founded by husband-wife duo Amancio Ortega and Rosalia Mera under the umbrella of Inditex Group. Inditex is a large multinational conglomerate, which is made up of almost 10 companies, which specialize in clothing. Zara’s estimated share of the total revenue of Inditex Group is 80% (Włodzimierz, 2012). Its uniqueness of tracking and involving customers’ preferences made Zara the market leader in the apparel industry. The three products lines of Zara are women, men and children are showcased through its 2,200 stores and an online store all over the world. Zara is noted for selling modern designs that the public needs with quality at affordable prices. Fashion director Louis Vuitton described it as the most devastating retailer in the world. CNN has called it a Spanish success story.

Company Name



Artexio, Spain

Company Founders

Amancio Ortega & Rosalia Mera

Founded in


Mother Company


Product Category

Clothing and accessories (Men, women, and kids)


€19,586 million (2021)

Number of stores

Almost 7000+


Mango, Uniqlo and H&M, GAP, Benetton

Zara History Timeline

Zara has 2,200 stores in 96 countries and is the flagship brand of the Inditex Group (Forbes). Higher number of stores means greater distribution network and greater reach to the customers.

How Zara Become a Global Brand?




Opened its first Zara Store in downtown A Cortuna, Spain

1988 – 1990

Opened first Zara store outside Spain in Oporto, Portugal, then expanding to New York (1989) and Paris (1990)


Introduced its new distribution hub in Zaragoza, Spain


Opened first Zara home outlet


Unveiled store in Hong Kong, expanding global footprint to 56 countries


Introduced first online store to global consumers


Opened its first store in Bulgaria, India and Kazakhstan, increasing its presence to 77 countries, Inditex Group reached the 5000-store mark with the launch of a cutting edge, eco-efficient Zara store in the heart of the Rome, Italy.


Opened online Zara stores in the USA and Japan


Revamped image based on four principals – beauty, clarity, functionality, and sustainability.


Rolled out new brand images in their flagships and opened new high-profile stores such as Massimo Dutti at Rue de la Paix and Zara on the Champs-Élysées in Paris, Oysho and Zara Home in Shanghai and Pull&Bear in St Petersburg, among others.


Zara established new logistic centre in Cabanillas (Spain)


Reached 7000 stores milestone.


Named as group leader for the retailing industry in the Dow Jones Sustainability Index and top Greenpeace’s Detox Catwalk


Zara began selling through in India, Malasia, Singapur, Thailand and Vietnam. It further  increased the Zara Join Life sustainable collections and spread out this initiative to Massimo Dutti and Oysho.

(Source: /

ZARA PESTLE and SWOT Analysis: Identity and Analyse External & Internal Factors

The SWOT analysis of Zara recognises the strengths of the brand that have helped it grow its business over the last few decades. The fastest marketing trends are one of Zara's positive strategies and strengths. Zara's weaknesses point out the fact that the company needs to work on their sustainability. A SWOT analysis of Zara will also inform you about the future opportunities and possibilities of the brand.

The internal factors of Zara associate the Strengths and Weaknesses, whereas the external factors highlight the Opportunities and Threats.

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Explore the SWOT Analysis of Zara

Strengths of Zara

Zara case study helps the students to know the prime strategy of the company. The unique sales and marketing opportunities are the most unique strength of the brand.

1. Supreme Advantage

The main focus of instant fashion is quick to design, production, and sale. Normally, this process takes a long time, but when it comes to Zara, it only takes three weeks. As an innovator, Zara has the most advanced, strategic supply network management methods.

2. Worldwide Stores 

Zara has more than 96 outlets in 202 countries all over the world. Zara owns the most popular fashion retail stores worldwide with 2249 locations (approx.). It is estimated that the number of retail stores Zara is double that of the popular brand Nike, which owns the second largest retail stores. 

3. Supply Chain

The supply chain for Zara changes its online and in-store collections every two weeks. So, wherever you are, you can receive deliveries from Zara's ten logistical centres within 48 hours. An internal software development team at Inditex also attempts to speed up order fulfilment.

4. A Complete Team of Designers 

Zara has an outstanding team of 700 professional designers. They are trained to turn customers' desires into the design. They fulfil every customer's needs. The exceptional design crew cranks out 50,000 pieces of work annually. The techniques are also developed from the concept stage to the shelves in three weeks.

5. Online Retail Investment 

To increase its online sales, Inditex invests $3 billion. The funds will be used to develop an enjoyable online shopping experience and incorporate the existing physical infrastructure. The company aims to have a quarter of its revenue from internet sales by 2022.

Weaknesses of Zara

1. Instant fashion trends

Surprisingly, the movement that helped Zara rise to prominence is also the reason for its biggest weakness. The challenge for Zara is to find a way to strike a balance between sustainability and instant fashion, which is gaining popularity with consumers and decision-makers.

2. Physical Store Dependence

During the pandemic, Zara pushed the effort to reduce the number of physical stores worldwide. But the brand slowly recovered from the large reduction in sales due to the COVID-19 disruptions. All thanks to its online sales. The interesting fact is that Zara is still witnessing the success of its online sales, and it has increased to 89%, just like in 2020. 

3. Expansion to the US and Asia-Pacific stores

Zara has a total of 99 stores located in the US, representing just 4.4% of the company's total 2249 branches. However, the world's greatest apparel market is in the United States. In addition, 38% of the global garment market is accounted for by Asia-Pacific. Zara is barely noticeable in either region.

4. Prediction Aided by AI Systems

Zara is aggressively collaborating with AI and Big Data businesses to create an AI-enabled system for predicting market trends. Nonetheless, the present system is currently being evaluated. When a system like this is in place, Zara will be in a unique position to predict and meet customer needs.

Opportunities of Zara

1. Rapid Cycle

According to a survey, Zara outlets have an average of 17 visits per customer every year. This goes on to show a quick delivery cycle. This is because some particular business tends to respond to trends as soon as they appear. Zara is known for developing a trend from scratch in two to three weeks. Future iterations of the brand should be able to extend these cycles much further.

2. Customisation

AI has made it simpler than ever to gather data, evaluate it, and categorise the clientele. Customers can thus get personalised recommendations. Zara should benefit from this technology.

3. Sustainability

According to the Sourcing General, most Millennials and Gen Z consumers search for "sustainable" and "environmentally friendly" labels on garments. Together, the two groups make up half of the population. Zara must therefore pay heed to and meet this growing requirement.

4. Reselling strategy

In the following five years, the $28 billion resale market is anticipated to grow to $64 billion. If they incorporated a resale strategy into their current platform, customers could purchase more with less waste. This supports both environmental sustainability and consumerism.

5. More Attention To Distribution Network

Distribution network in the US needs to increase while keeping the basic elements in mind. As per the Swot analysis of Zara is concerned, a huge geographical expanse of US calls for a greater number of stores is expected. A large population of US requires more stores to satisfy the needs of the growing customer base in the US.


No. of stores (ZARA)

No. of stores (ZARA home)




Asia and the rest of the world






Threats for Zara

1. Competition

Shein, one of the world's largest apparel shopping hubs, has an immense online presence. It is China's fast fashion hub. However, Shein is completely dependent on the online market. Zara's future is in danger since the Shein app gained 10.3 million downloads in September, while just 2 million people downloaded the Zara app during the same period.

2. War of Prices

Zara's primary market is fast fashion, which provides customers with the newest catwalk trends quickly and affordably. Although the industry is weak, Zara's line is being attacked by imitators through price wars.

3. COVID-19 Pandemic

The first half of 2020 saw a 44% decline in revenue for Inditex. According to Inditex's report, the Coronavirus-related closure of 88% of its stores was the main reason for the decrease in sales.

4. Regulations and Restrictions

Inditex operates 13 facilities in Spain. Due to the Spanish government's efforts to impose a lockdown, only three of the 13 plants were running during the first several months of the outbreak. As Europe and India were preparing for the third wave, the company anticipated similar limitations.

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Discover PESTLE Analysis of Zara

Zara has established itself as a major participant in the fashion industry. It is considered one of the most demanding and fastest fashion industries worldwide.

The PESTEL analysis of Zara can provide an overview of the various external circumstances that impact a company's operations directly or indirectly.

The PESTLE of Zara can examine the company's potential for growth while demonstrating how those outside factors affected the company's operations.

In this Zara Pestle analysis, we will consider:

  • Political factors refer to the policy of the government that involves legal and economic aspects
  • Economic factors mainly demonstrate the changes in taxation, inflation in  economic growth, the rate of exchange and rates of interest.
  • Social factors mainly highlight any alteration in trends in the society, and its potential effect on the company’s consumers.
  • Technological factors concentrate on the advancement of technology and how the development of technology benefits to the customers. Legal factors purely talk about litigation or legal procedure that company has to undergo
  • Environmental factors refer global situations like global warming, greenhouse effect, natural calamities, etc.

Political Factors

  • Zara operates in several countries, and the laws and regulations of those nations concerning domestic and foreign brands may also impact the situation.
  • It has recently expanded its business into several nations, so it needs to consider the regional governments' policies. For Zara, red tape can make doing business in China and India challenging.
  • Government Intervention- Whenever, Zara plans to expand its roots to another country. It has to know the entire system before taking any permanent step. The reason is, the government of a country can easily change its policy, which will affect on the company’s operation.
  • Expanding Business In Europe- Zara is planning to expand its business in the Europe Union because of its safe and prediction economic circumstances. Zara Pestle analysis reveals that it will help the company to predict its market growth because Europe economy rarely changes.

Economic Factors

  • Spain has a high unemployment rate, so that Zara can hire cheap labour for its manufacturing processes there. Low labour and raw material costs have aided Zara in growing its business.
  • One company that offers stylish clothing at a reasonable price is Zara, which attracts more clients. They already have a solid consumer base, and their positive brand reputation aids in attracting new clients.
  • Prices Differences In Various Countries- Due to different customs duties and level of tariffs in various countries, the prices of Zara products vary in different countries. Here is a comparative study conducted by newspaper El Confidential demonstrating pricing differences in various countries, 22% to 24% higher in France, Italy and Germany.
AlphaWise, Morgan Stanley Research

Source – AlphaWise, Morgan Stanley Research, Zara websites

Socio-Cultural factors

  • The brand strongly understands the communities it serves, contributing to its competitive pricing and great demand. Zara shares a great bond with its consumers is advantageous to their business.
  • Online shopping has grown in popularity over the past few years. To provide a flawless online purchasing experience, Zara is making a great effort. They aim to maintain a seamless logistical procedure to increase client satisfaction.
  • Sizes Of Clothes 6 -16- Keeping societal factor in mind, Zara creates its products while keeping the basic factors like, geographical position, race and origin of the country population. So you can find clothes for someone who is very skinny or for someone who is heavyweighter. As per Zara Pestle analysis, it gives the company a societal advantage.

Technological Factors

  • They have an appealing website that can aid in building a strong online presence to attract customers. They can use web marketing to target the communities, eventually boosting their sales.
  • Zara conducts in-depth market research using cutting-edge technology and a global reach to understand client demand. It provides them with suggestions for the areas they should focus on.
  • Launching Apps For Feasibility Of Customers- Zara tactfully uses information technology to support its international logistic system and an online store where exchange and return of products are involved. Zara gives its customers the chance to buy its products by iPod and in-house apps (Forbeswelcome, 2016).
  • Interactive Maps To Locate The Store- Pestle analysis for Zara tells us that the organization projects a store locator on the website where you can easily locate a store by entering your desired region and location. The store locator will show you the closest stores around the entered location. Hence, it gets easier for the consumers to discover stores as the online maps show the exact location of the store.
  • Experience With Zara IPad App- Zara’s attempt in online shopping is revolutionizing the entire online buying experience. With just a few clicks on your iPad’s Zara online shopping app, you will now be able to conference with your friend while looking at the clothes on your tablets. This technology gives any buyer the opportunity to involve their friend’s suggestions while shopping for their own. The options like video chat, instant messaging and voice chat are available (, 2016).

Legal Factors

  • The supply chain and manufacturing of the company may be impacted by trade and labour legislation. Because of the EU's free trade policies, Zara enjoys a steady supply of unprocessed goods and exports. The laws of the nations where the organisation conducts business can also impact it.
  • The brand focuses on providing clients with the newest clothing styles, which is when they risk being fined for copyright and trademark violations. There may claim or accuse that the ideas or designs on them were stolen.
  • Litigation Changes In Different Countries- The government of Russia, India and Mexico provides their own version of corporate policies, and the company has to alter operation according to the set policies. According to Pestle analysis of Zara, the pressure is always on the Zara products in terms of ensuring that they are following proper litigation in their business operations.

Environmental Factors

  • The parent company of Zara is Inditex.
  • They have already decided to adopt several sustainable objectives. Practises like having an energy-efficient shop and using recyclable materials for packaging can be considered environmentally friendly approaches more frequently.
  • Zara is a fast-fashion retailer. There is a chance for significant waste. Zara wants to eliminate debris by streamlining the manufacturing process.

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Expert tips to write an outstanding Zara SWOT and PESTLE Analysis

Indeed, a case study is not everyone's cup of tea. You can face serious consequences if you don't have a proper idea for writing the case study. Therefore, it's always a good idea to get expert help with PESTLE analysis of Zara from 
Most case studies are painfully boring, but you must make them interesting to the clients. You need to excite your clients and convince them about the potentiality of the product. The case study also focuses on the decision-making phase. If you are struggling with the Zara case study, you can seek the Zara case study solution from our experts. 
So, according to the professionals of, there are some strategies you need to follow:

  • Make it crisp and clear 
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  • Note down the top three elements you want to highlight 

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What types of Zara case study solution do experts provide?

Company analysis

When you are writing a case study or pestle analysis of zara, the report requires a brief company analysis to increase the potential of the organisation. Also, it helps the customers understand the value of the products.

Industry analysis

Zara case study solution focuses on the industry analysis and current position of the organisation. This is considered as a crucial element in zara external analysis as well.

SWOT analysis

According to a survey, The SWOT analysis of Zara is a helpful way to Zara managers. They get to know about the external and internal environment of the company.

PESTLE analysis

PESTLE analysis  influences the company strategies, structures and policies. If you need help with zara case study, you can go through zara case study examples at

Marketing analysis

Marketing analysis of a company typically focuses on the client’s insights and expectation regarding the product. Also, it analyse the current market trends to help flourishing the business.

Financial analysis

Financial analysis is dedicated to determine the financial health of a company or a product. To analyse it, you need to check the income statement, balance sheet, cash flow statement and other important things.

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We always strive for the best and believe in the unique. So, whenever any students request us for help, our experts do their best. The same goes for PESTLE analysis of Zara or Zara case study solution. Our experts are talented and knowledgeable to serve you something outstanding.

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Zara Case Study Question, Answers and Solutions

Zara fast fashion case study Answers and Solutions

Question: BMO3418 Transport And Logistics Management

Solution: Zara's designers stay close to the latest fashion trends and design and manufacture new products within a short time frame. All of this is done within the same facility to minimise delays and ensure maximum interaction among colleagues. Industry observers describe the Zara model as 'fast fashion' where buyers don't have to wait months for the latest fashions. After manufacture, product is shipped to Zara's various stores according to a fixed distribution schedule. Read more..

Zara supply chain case study answers and solutions

Question: Logistics Management In Zara : Product Distribution Managemen- Discuss about the Logistics Management in Zara for Product Distribution Management.

Solution:The fashion industry makes their business sustainable if the retailers, as well as designers, are sustainable in their sustainability norms. The report also reflects on proposed model of Zara’s supply chain so that there is an improvement in their Sustainable Supply Chain management. Read more..

Question:Supply Chain Management Strategy Of Zara- Discuss about the supply chain management Strategy Of Zara.

Solution:Customer’s management, logistic and vendor management are also parts of the Supply chain management.Any company can select the strategic global suppliers by leveraging the entire purchases of an organization. This current study deals with the supply chain management in the context of Zara and UNIQLO. These two organizations are very popular in the international fashion industry. However, the blend technology of Zara allows them to be a major outsource manufacturer in the low-cost countries. Read more..

Question:Supply Chain Planning And Control for Zara.

Solution:Discussion And Analysis- Zara’s business including its organizational structure, store layout, product, and raw materials distribution network is built around RFID technology. Supply Chain Planning and Control is of uttermost importance to companies because it has the potential to increase inventory efficiency and reduce the time it takes to replenish stock. The use of RFID technology can help a business’ inventory records become more accurate and relevant. Read more..

Zara Marketing Strategy case study answers and solutions

Question:Marketing Strategy Of Zara- Analyse the Marketing Strategy Use by One of the Biggest Fashion-Retailing Brand.

Solution:The paper discusses about the factors that let Zara to be the major focus company of this assignment along with analyzing its performance and strategies over the years. The report also analyses the marketing mix strategy, which has helped in good performance of the brand, and factors that will help the company in long-term growth.Read more..

Zara Business Planning case study answers and solutions

Question: FPE013 Business Planning And Practice Management- Discuss about the Purchasing Management of Zara.

Solution: In case of Zara, they have their own resources and all these made from their parent company thus they have a strong supply chain, they do not have any vendors thus the product they have produced has been distributed to all their stores for selling. Products are in affordable rate as there is no retailer or franchises intervention. There are two types of sourcing are noticed like single sourcing and multiple sourcing. In case of single sourcing, the production method is linear, where the products are depending on the customer judgments (Wengang & Suicheng, 2015).

Zara Manufacturing And Retail case study answers and solutions

Question: BUS 300 Zara Apparel Manufacturing And Retail-

(a) Critically assess the advantages Zara gain against the competition by having a very responsive supply chain?

(b) Provide a critically analysis of why Inditex has chosen to have both in-house manufacturing and outsourced manufacturing and why it has maintained manufacturing capacity in Europe even though manufacturing in Asia is much cheaper.
(c) Analyse why Zara source products with uncertain demand from local manufacturers and products with predictable demand from Asian manufacturers.

(d) Critically analyse the advantage Zara gain from replenishing its stores multiple times a weeks compared with a less frequent schedule.

(e) Provide a critical analysis of whether or not you think Zara’s responsive replenishment infrastructure is better suited for online sales or retail sales.

Solution: (SCM) is referred to the management of the flow of goods and services in a company. It involves processes relating to movement and storage of raw materials for manufacturing, work-in-progress inventory, and finished goods till they are ready to be consumed by the customers (Christopher, 2016).

Zara Strategic Management case study answers and solutions

Question:MGMT8022 Strategic Management- Critically evaluate the key issues that strategic analysis plays in a business or organisation that you are familiar with.

Solution:In spite of foreign influences, Zara conducts market research, which helps them in gaining an insight into the culture, customs and traditions. Rationality in this approach is assistance for achieving trust, loyalty and dependence from the clients and the customers. Read more..

Zara Business Management case study answers and solutions

Question:SIM337 Contemporary Developments Business Management- Macro Environmental Analysis Of Zara

Solution:High government debts aggravate the complexities of Zara to conduct the import and export activities. These difficulties adversely influences the purchasing behaviour of the customers, which stalls the productivity of the organization. Unemployment and inflation in the food prices financially affects financial parameter of the organization, Zara. This is particularly an issue in the process of setting prices for the apparels (Burns and Dewhurst 2016). Adopting schemes beneficial for the customers helps the personnel to strengthen the customer base.influences the purchasing behaviour of the customers, which stalls the productivity of the organization. Unemployment and inflation in the food prices financially affects financial parameter of the organization, Zara. This is particularly an issue in the process of setting prices for the apparels (Burns and Dewhurst 2016). Adopting schemes beneficial for the customers helps the personnel to strengthen the customer base.influences the purchasing behaviour of the customers, which stalls the productivity of the organization. Unemployment and inflation in the food prices financially affects financial parameter of the organization, Zara. This is particularly an issue in the process of setting prices for the apparels (Burns and Dewhurst 2016). Adopting schemes beneficial for the customers helps the personnel to strengthen the customer base.

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Case study Question & Answer Library

Zara Question and Answers

  • What are the key political factors that affect Zara's business operations?

Ans: One of the key political factors is: when the government intervenes in the economy and passes laws that alter how things are done in the nation.

  • How do economic factors impact Zara's sales and revenue?

Ans: Spain has a high unemployment rate so Zara can hire cheap labour for its manufacturing processes there. Low labour and raw material costs have aided Zara in growing its business.

  • What social and cultural trends affect Zara's customer base?

Ans: Women and men who are both tech-savvy and fashion-conscious and in the age range of 18 to 40 age make up most of the Zara target market.

  • What technological advancements are affecting Zara's operations and products?

Ans: In essence, Zara, the Spanish clothing company, has surpassed its direct rivals by implementing new technologies like big data, augmented reality, and artificial intelligence.

  • How do legal and regulatory factors impact Zara's business activities?

Ans: The good quality is also a reason, along with the lower prices of Zara products. This policy helps to attract and retain new as well as old customers.

  • What environmental factors should Zara consider in its operations and supply chain management?

Ans: The retail operations of Zara are unaffected by environmental concerns. Yet, it has become commonplace to give environmentally friendly firms priority. It encourages companies to adopt eco-friendly concepts.

  • How can Zara leverage opportunities presented by changes in the macro environment?

Ans: The foundations of Zara's international market strategies are completely based on the vertical production model, centralised management of the production process, adaptability to the conditions of various markets in various countries, and the varied and quickly shifting consumer preferences.

  • What risks does Zara face due to external factors, such as economic volatility or changing consumer preferences?

Ans: The biggest insecurity and risk for Zara is that they develop the product lines faster than other sellers. The worst part is that Zara fails to match consumers' current tastes.

  • How can Zara adapt to changes in the macro environment and remain competitive?

Ans: Zara controls an item's development and has it on the shelves a month later. They believe in rapid product turnover. The goal of staying competitive in the market helps them to produce more products in less time than their rivals do.

  • How does globalisation impact Zara's business operations and market position?

Ans: Since Zara's product lines are not linked to national identity, they are referred to as global goods that reflect global fashion trends. With this international appeal, Zara quickly achieved great success across the board.

  • What are Zara's internal strengths and weaknesses?

Ans: Zara's capacity to integrate "just in time" manufacturing into clothing production is one of its major strengths.

Fast-Fashion: Ironically, the fad that helped Zara rise to the top is also the root of its biggest flaw.

  • How does Zara's supply chain management contribute to its strengths?

Ans: A large portion of Zara's production must be kept in-house, and the company must ensure that its factories reserve 85% of their capacity for in-season adjustments.

  • How does Zara's fast fashion business model contribute to its strengths?

Ans: The business's strategy calls for keeping little inventory and frequently updating its collection to reflect the newest fashion trends.

  • What impact does Zara's strong brand image have on its overall position in the market?

Ans: Zara uses usage-based positioning strategies to emphasise its customer-centric approach to satisfying the shifting fashion demands of customers around the world.

  • What challenges does Zara face due to its high-quality product offerings?

Ans: Zara has faced three significant issues:

  • eCommerce
  • Rivalry
  • Sustainability
  • How does Zara's financial performance compare to its competitors?

Ans: Besides being agile, its production system and supply chain are effective and built to produce results more quickly.

  • How can Zara use its strengths to take advantage of market opportunities?

Ans: By spending more time promoting itself on digital platforms, the brand could increase the number of its customers and encourage more shopping.

  • What steps can Zara take to address its weaknesses and mitigate threats?


  • Local manufacture of designs
  • Utilising a hybrid online and offline business model
  • Investing a little more in advertising
  • Making products in small batches
  • What are some potential risks associated with Zara's business model and market position?

Ans: A lot of clothing manufacturers are entering the market and providing fashionable clothing at reasonable prices. Zara offers distinctive designs at affordable prices, but fierce market competition poses a threat.


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