Implementing an Online Information Management Portal: Kenny's Experience

EGM381 Project Management

Question 1 (28 marks)Kenny is leading a project to implement an online information management portal to enable employees to have a one-stop service to manage their benefits and claims, submit feedbacks and clarify their queries etc. The requirements were gathered over a two-week time period at the start of the project.Now the project is near completion and the portal has been developed by the IT group of the company. It has been tested and will be rolled out next week.Today a senior director of the company talked to Kenny and suggested that it would be good to add in a new function to the portal so that the portal can also provide registration services for company events.Kenny had similar experience before with this senior director in another project X, in which the senior director added additional scope to the project in the last minute, and insisted that his requirements must be implemented regardless of the cost. Kenny had no choice butimplementing the additional requirements, and managed to complete the project 1 month later than the scheduled completion time at an extra cost of $20k.Questions:(a) Was Kenny’s project X successful? Why? (5 marks) (b) What could be the problems in Kenny’s project management processes? (15 marks)(c) How could Kenny improve in project management and avoid such situation in future?

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