Assessment 1 - Knowledge Assessment

1.1 Jack's problem-solving approach

1.1 Jack is working in an internet service provider (ISP) company which provides services in the metropolitan areas of Sydney. The company has received a few complaints from one of its corporate clients that the internet is not working on their premises. Jack has been assigned with the task of troubleshooting the challenges. Jack knows that the ISP network consists of the access network and core network, and he needs to go through both systems to troubleshoot the network problem.

What should be Jack’s problem-solving approach in this particular case?

1.2 Allen is working on a government project that provides free Wi-Fi to designated hotspots of the city. The government already has an ICT infrastructure in place and wants to upgrade the existing one. Allen is provided with the documents about the existing network infrastructure. He finds the sections on network topologies, network protocols and operating systems

Briefly explain the importance of the information available in these sections and how this information could help Allen to produce a better network design. 

1.3 Beaconite is an entrepreneurial venture in the field of agriculture. The start-up aims to improve the supply chain of agricultural goods and reduce its time to market. The company has been able to show promising growth and is now expanding its market.

A new solution of the company relies on the connectivity between a remote worksite, the location of its agricultural solution deployment and the head office of the company. The company has invited bids from the cellular operators. Before dealing with those, the CEO has asked his ICT manager to prepare a briefing about mobile cellular networks and their implications.

Explain the elements of mobile cellular technology that the ICT manager can include in her report

1.4 MediaCom is a cable service provider in the suburbs of Melbourne. They are planning to upgrade its cable network to an optical network to resolve slow speed and poor picture quality complaints. Tom is assigned as the project manager and is asked to prepare a report about optical network principles and advantages.

What points should Tom add in his report?

1.5 The shipping company CarGo is facing several complaints regarding delayed or missing deliveries. They are now looking to deploy a technical solution to address this problem. They approach you to consult on the matter. The most suitable solution you recommend is to use radio frequency (RF) technology with RFID implementation.

Briefly explain RF technology and show how RFID can be helpful in solving its delivery problem.

1.6 Smith is representing the information technology department at the company’s annual business performance review meeting. A major point in this year’s agenda is to discuss the ICT department’s budget for the following year. Smith knows that some other department managers do not see ICT as a valuable asset for the organisation and are seeking budget cuts.

What are the key points that Smith should present to the board to improve their understanding of how ICT can address business needs?

1.7 Mechnics is an engineering consultancy firm that provides engineering related solutions to clients for mega projects. The company is evaluating a new engineering project management software that can provide a better project management capability. The company has requested a demo licence (a temporary licence) to evaluate the software. Kieran is the ICT engineer who arrives at Mechnics’ office to install the program. However, he is experiencing a compatibility issue error while installing the software.

Discuss the possible causes of the issue and potential solutions.