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Crisis Management in Service Sector Organizations: Strategies and Approaches

Learning Outcome 1: Review classical management theories and leadership styles

This  coursework  assignment  has  a  Pearson-set  theme  which  is  Crisis  Management  in  the  service sector  organisations.  Strategic  approach  to  managing  crisis  in  service  sector  organisations  has clearly become important recently as seen during the COVID pandemic. The tourism and hospitality sector managers often said to have faced unexpected challenges during crisis situations whether it is pandemics or natural disasters such as earthquakes and tsunamis.   
For this coursework assignment, under the proposed theme of crisis management, the learners will be  required to focus  on  how are  service  sector  leaders  and  managers  such  as  in  the  tourism  and hospitality  sector  organisations  plan  and  respond  to unexpected  crises  such  as  the  pandemic  and manage ongoing crisis situations through proactive measures and effective strategies.  
Thus,  consider  how  innovative  approaches  along  with  timely  and  effective  responses  to managing the  ongoing  crisis  caused  by  the  global  pandemic  have  transformed  the  evolving  role  of leaders  and  managers  in  a  specific  travel,  tourism  or  hospitality  organisation  based  on  the learning outcomes noted below: 
Learning Outcome 1: Review classical management theories and leadership styles 
Assess the different classical management theories and apply in your chosen hospitality or tourism sector organisation, and explain the role of the manager/leader and the leadership styles as applied to  managing  crisis  during  the  pandemic  in  a  service  sector  context.  Also,  analyse  the  leadership styles  in  relation  to  organisational  structure  and  culture  in  your  chosen  tourism  or  hospitality organisation. 
Review  the  different  management  and  leadership  styles  with  a  reference  to  the  role  of  crisis management during the pandemic in your selected hospitality or tourism organisation and evaluate the link between theory and practice as currently seen in your chosen organisation.  

Learning  Outcome  2:  Explore  the  factors  that  influence  different  management  styles  and structures in a service industry context 
In your chosen hospitality or tourism organisation, identify and investigate the internal and external factors  that  can  influence  management  styles  and  structures.  Analyse  the  key  influencing  factors, including the practice of crisis management as seen during the pandemic, identifying their strengths and weaknesses.  
In your chosen service sector organisation critically analyse how specific management styles have been influenced and changed by the application of crisis management strategies and tools. 
Learning  Outcome  3:  Assess  current  and  future  management  and  leadership  skills  for  the service sector Asses  the  current  management  and  leadership  skills,  both  ‘hard’ and soft’ skills in  your  chosen organisation and discuss the required skills for future, and how to achieve those skills. Evaluate the current and future management and leadership skills that are crucial for the chosen organisation in the light of managing post-pandemic crises such as layoffs, supply chain, cash-flow and responding to regulatory measures etc. In response to change, critically evaluate how, leadership and management skills in your chosen sector organisation has developed 
Learning Outcome 4: Demonstrate management & leadership skills in a service ind. context 
Examine the leadership and management process in implementing change in your organisation and compare  and  contrast  with  another  service  sector  organisations.  Analyse  how  change  process affects  leadership  and  management  styles  in  your  organisation  with  reference  to  managing  post-pandemic crisis. 

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