Leadership and Human Resource Development Proposal for Marshall Facilities Ltd

You are to act as a Human Resource Development expert, proposing a suitable learning and development intervention to a management board. This was due to take the form of a verbal boardroom briefing; however, due to the current measures in place to reduce the spread of COVID-19, the Management Board has requested a written learning and development proposal instead.

You will play the role of the Managing Director of a small Leadership and Human Resource Management Training and Consultancy company, called Walton Consulting Ltd. You have expressed an interest in supplying training and development services to a company in the takeaway food industry, having responded to a tender on a procurement website.

You must now submit a written business proposal to deliver a Leadership and Human Resource Development programme for this client. Your proposal should include all the essential information, research and evidence as requested in the Client Brief below, and should be supported by underpinning theory/evidence.

The briefing should demonstrate your own original thinking and your own original delivery plan, with data, quotes, and other evidence used, where appropriate, to evidence and support your own, original debate. You are required to use the briefing format stated in the client brief below.

The holding company Marshall Facilities Ltd was formed in 1995 and operates under several well-known food brands including ‘Just Now’, ‘All You Can Eat’ and ‘Quality At-The-Heart’. These have enjoyed considerable success in competition against other, larger high street takeaway food brands. This has been due to enjoying a market position above their direct competitors, in terms of quality and service. Staff training has been at the heart of this relative success, but the organisation now wishes to increase their competitive advantage by ensuing their managerial staff are at the forefront of recent developments in L&D. 

They have several outlets in central London, serving a selection of different customer groups including those with above average disposable income and sophisticated tastes. Having had significant growth in staff numbers, the company is willing to invest in training & development for their newly appointed managers, and have advertised for a HRD consulting business partner to support them in achieving their ambitious goals.

The main areas in which staff numbers have increased are in the following departments:

Customer Service Assistants (based in various outlets)

Sales and Marketing

Centralised Customer Service Dept

Accounting & Finance

Human Resource

Procurement

Transport & Logistics

Facilities Management

The huge increase in staff has placed extraordinary pressure on existing management teams and has required the employment of additional management staff. There is now a pressing need to train and develop this varied group of managers to make effective use of their people, so they in turn can deliver outstanding service to existing and potential customers. In order to achieve this, their people must be capable, effective, motivated and happy to be a member of the Marshall team. This means that Leadership and Management Development has become a key enabler.