Mobile Computing Technology in Business Processes
In the last decade, there has been a steady increase in the use of mobile computing technology and mobile applications in different business processes. The majority of the mobile computing applications are based on cloud computing as it enables easier data storage and access. Desai (2016), in the research paper, "Mobile Cloud Computing in Business", has discussed how mobile computing technology is giving rise to e-commerce business models. A rapid growth in the eCommerce business process has been possible mainly because of the advantages offered by mobile computing. Mobile computing, in simple terms, indicates a human-computer interaction, allowing the easier transformation of the data and information. On analyzing the paper's contents, it is identified that mobile computing helps a business reduce cost, and mobile computing based on the cloud further helps the organization reduce infrastructure costs. Therefore, there is no denying the fact that mobile computing has a positive impact on a business. In this digital world, a business is required to invest in mobile computing as this technology directly impacts customers' satisfaction.
Through mobile computing, the customers get better accessibility, and in this digital world, the majority of the customers are accustomed to handheld devices. The mobile cloud computing models contribute to the easier flourishing of e-businesses, as this type of business can be easily done through handheld devices. In this particular research, the author mostly focused on the use of mobile computing in business processes. However, mobile computing has several other roles to play apart from the facilitation of the eCommerce business. The primary benefit of mobile computing is that it enables a company to reduce several operational costs, which is one of the primary reasons behind the increase in the adoption of mobile computing in business. Mobile computing is considered to be a necessary aspect of digital business transformation.
The authors Urbach, Drews and Ross (2017) implemented research on the use of mobile computing to implement a digital business solution. In order to manage the competitive advantage in a business process, it is necessary to implement a digital business solution. The use of mobile computing has gradually become a necessary aspect of digital business solutions. This is because of the fact that mobile computing has a significant influence on the process, products, services and business model. The analysis of the article "Digital Business Transformation and the Changing Role of the IT Function" indicates that every business needs digital transformation to manage the necessary IT functions. Therefore, it is clear that digital business transformation is possible with the use of mobile computing and the findings of the article prove that mobile computing has a positive impact on the overall business.
Although the two articles discussed the need for mobile computing in business transformation, both articles fail to discuss the issues that mobile computing can incur in a business. In order to work on the operations related to mobile computing, every business organization are required to train their employees to ensure the needed operational efficiency. Furthermore, it is necessary to ascertain that the majority of the customers have access to different handheld devices as an absence of access to mobile devices can result in the business not gaining the expected competitive advantage. The use of mobile devices can ensure a positive impact on a business only if the customers support the use of mobile devices. Mobile computing offers a global and rich environment for the business with a minimum investment. This is the main reason the adoption of mobile computing in business is expected to increase in the near future. However, businesses might face certain challenges in their full-fledged adoption, which are required to be addressed and mitigated.
Desai, N. S. (2016). Mobile cloud computing in business. International Journal of Information, 6(1/2).
Urbach, N., Drews, P., & Ross, J. (2017). Digital business transformation and the changing role of the IT function. MIS Quarterly Executive, 16(2), 1-4.