Improving Workplace Communication: Strategies and Cultural Awareness

Assessment 1 – Staff Handbook Guidance Document

You are the manager of Mr Fishy, a fish and chips restaurant in Borough market near London Bridge station. You currently have a team of 20 staff employed on a part time and full time basis. Recently due to tensions surrounding the possibility of Brexit, relations between the British and non-British staff have been tense. There are many different cultures and different age groups working together but they have different goals and expectations and this is causing conflict. You want to implement some new policies in the workplace to promote better working relations by encouraging the staff to communicate with each other more effectively. Before the next monthly meeting you decide to distribute some posters around the staff room highlighting some of the issues that will be addressed in the meeting. The poster should provide images highlighting communication barriers and strategies to overcome them as well as showing cultural awareness.

Prepare a two-page poster and accompanying notes to support the poster providing a logical explanation to the message. The accompanying notes should not exceed 500 words.

This assessment requires you to address the following learning outcomes:

LO2 - Identify common challenges and barriers to effective communication;

LO3 - Devise and develop strategies for overcoming communication barriers;

LO6 - Demonstrate awareness of cultural influences on communication and negotiation.

50% weighting. Marked out of 100%

You recently held a meeting for all members of staff to address some serious issues and implement new policies to ensure better cooperation and respect between colleagues. The owner of Mr Fishy was not able to attend the meeting and has requested a follow up report.

Your report should evaluate the communication practices of the staff and yourself by discussing the barriers and challenges that you identified and your strategies to overcome these. Your report should address general theories of organisational communication but also highlight how these theories are relevant to the staff working at Mr Fishy.

This assessment addresses the following learning outcomes:

LO1 -Describe and analyse the purposes and principles behind different forms of organisational communication;

LO4 - Apply principles of effective communication to enhance practice;

LO5 - Evaluate the communication practices of themselves and others;

Ensure that the report has the following structure and contains the details outlined:

• Literature review;
• Analysis and discussion of all questions;
• Conclusion;
• Reference List.