Application of Pedagogical Principles in Customer Service Teaching and the Role of Behaviour Managem

Analyse The Application Of Pedagogical Principles In Customer Service Teaching

Analyse The Application Of Pedagogical Principles In Customer Service Teaching

Pedagogical principle refers to the system of teaching in which the learner is assisted to find the results in the learning process.

Contrarily, Malcom Knowles (1980) theory of Andragogy refers to adult learning and emphasizes that adults are self-directed and can learn alone with little or no supervision and expected to be responsible for their decisions and learning outcomes.

Analyse Ways in Which Minimum Core Elements Can Be Demonstrated In Planning, Delivering And Assessing Inclusive Teaching And Learning In Customer Service

Minimum Core elements are the teachers’ knowledge in literacy, numeracy, Information and communication Technology in teaching.

According to Neil Fleming’s Theory (1987) the VARK model; Visual, Auditory, Read/Write and Kinaesthetic (learning by touching and practically) is used to identify and support individual learners preferences during teaching

Evaluate The Effectiveness Of The Use Of Creative And Innovative Approaches To Teaching And Learning Customer Service- Give Advantages

Creative and innovative approaches to teaching means the design of practical and interesting approach in teaching your subject different from the normal teaching method

Explain How Own Practice In Planning Inclusive Learning Has Taken Account Of Theories, Principles And Models Of Learning, Communication And Assessment

Suggestion based on a research made on how the brain works among some mental patients unlike Skinner and Pavlov who examined animals. He noticed that despite the brain damage of a particular patient, it is not all the abilities that are damaged, so he came out to prove that a human poses more than one form of intelligence.  He also based his findings on discrimination that if a learner does not belong to a class of learners to pass IQ tests then he is not intelligent. He said this assertion is too narrow and rather believes in people’s talent and mental skills. The intelligences include:

Naturalistic intelligence: These people rely on their natural senses to make judgement. For instance farmers naturally know the farming season as they study the moon/clouds.

Validity- It is the measurement of assessment with reference to what it intends to measure. My lesson notes are well prepared to suit the level and standard of my learners and. The initial assessments are also within their standard / grade of learning. Basic calculations were planned up to their standard.

Models Of Learning

Learning Preferences :- Pick one of the model

Principles Of Learning

Define Behaviour Management, analyse theories of behaviour management and relate to customer service teaching 

Analyse Ways in Which Minimum Core Elements Can Be Demonstrated In Planning, Delivering And Assessing Inclusive Teaching And Learning In Customer Service

Race and Walker (2006) is defined behaviour as ‘’ any act that is performed by a person- physical, mental or emotional’’

A behaviour could be good or bad depending on the context in which it is exhibited and the environment.  A good behaviour sometimes depends upon the culture of the individual. For

Behaviour management in the classroom involves all actions taken by the teacher to ensure that learners learn in a peaceful environment.

Furthermore, disruptive behaviour could be stopped by enforcing ground rules and rewarding good behaviour and punishing bad behaviour.

Behaviour management is important in class because.

stages and signs of escalation; firstly become frustrated (quiet), then angry, aggressive (verbal and non-verbal) and then finally violent (throwing blows and objects).

Bandura’s Behaviourist Theory (1961-1963)- Experiment

He stated that children learn from the group that receive rewards. They see things around them and behave the same way. So learning comes as a result of behaviour. So in practice, teachers must practice good behaviour that learners will learn from.  Good behaviour becomes the culture in school and all new learners will imitate.

1. Explain How Own Practice In Creating And Maintaining A Safe, Inclusive Teaching And Learning Has Taken Account Of Theories Of Behaviour Management.

Behaviour management is essential in class in order to maintain discipline, mutual respect, prevent confusion in class, protection of learners, and prevention of discrimination in accordance with equality Act 2010. In order to achieve the above, boundaries are set and ground rules need to be  

1. Explain how own delivery of inclusive teaching and learning has taken account of theories, principles and models of learning and communication

My teaching and the involvement of learners during lessons has been very beneficial to me and the learners because I have applied the theories of Lev Vygotsky which involve the Most Knowledgeable Other (MKO) And The Zone Of Proximal Development (ZPD).

1. Explain how own assessment practice has taken account of theories, models and principles of assessment

Model of learning – Montessori

During the teaching period, I applied the Maria Montessori model of learning by just observing the learners to explore and discover their own method of learning and given a wide variety of learning environment.

In order to ensure that the assessment of my learners is effective, accurate and non-partial, I applied the six principles of assessment being:

Reliability-

1. Evaluate The Effectiveness Of Own Practice In Planning, Delivering And Assessing Inclusive Teaching And Learning Using Theories And Models Of Reflection

Donald Scion’s theory of reflection 1983 explains that a reflective practice is the ability to reflect on one’s action so as to engage oneself in the process of continuous learning . The two elements of his theory include Reflection-in-Action and Reflection-on-Action.

1. Analyse Ways To Improve Own Practice In Planning, Delivering And Assessing Inclussive Teaching And Learning.

According to Moon, J (2000) model reflection is based on some questions that would enable one to break down his experience and reflect on the process and outcomes. This model involves Looking Inward and Looking Outward.