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Core Elements of Business Processes and Intelligent Systems Coursework Assignment

Harvard Referencing

This coursework is designed to demonstrate the broad understanding and knowledge of the unit, assessing and evaluating the student’s strength and level of analysis; divided into four learning outcomes. The coursework should be submitted as one document in a report format in final submission. Assignment Scenario: Business processes are core elements of any intelligent system. Design and development of intelligent systems largely depend on understanding the activities of business processes, their sequences, all relevant decisions around them, and the possible inputs and outputs of them. Business processes exist in any business. Scenarios below are two examples of them

The basics of Harvard referencing Welcome to the first edition of the ICON College Referencing Style Guide. The examples given in this guide follow the Harvard referencing system. It should be noted that there are several variations of referencing including those of Harvard referencing. The correct style will depend on a University or College faculty/department’s ‘House style’ as well as individual preferences.

The ICON College Referencing Style Guide is based on the ‘Harvard’ style of referencing. What is referencing? Referencing is the process of acknowledging the sources you have used in writing your assignment, dissertation or piece of work. It allows the reader to access your source documents as quickly and easily as possible in order to verify, if necessary, the validity of your arguments and the evidence upon which they are based. You identify these sources by citing them in the text of your assignment (called citations or in-text citations) and referencing them at the end of your assignment (called the reference list). Why should you reference? There are several reasons why it is essential to reference your work:

To avoid plagiarism by acknowledging all the sources you have used. Plagiarism is the term used to describe taking other peoples’ ideas or writing and using them as your own.

To allow the reader to locate cited references easily and thus evaluate your interpretation of those ideas. Anyone marking or reading your work can follow up references or check. whether you have understood the authors’ views/perspectives and the works you have cited.

Develop a process map or flow chart for the selected case, and examine its core steps and supporting processes. Then, identify its key input and output data and classify and differentiate them in terms of unstructured and semi-structured data. Recommend an application software which can be employed to process the business activities of the case scenario above, and evaluate its benefits and drawbacks for business processing.

Identify the key decisions to be made in the business process above, and compare the support(s) needed to be available for making those decisions. Then, explore the opportunities for intelligent systems to contribute to the decision-making processes and justify their required features. Accordingly, compare and contrast some information systems/ technologies that can be used to support organising the selected business process, as described in the case scenario, at strategic, tactical and operational levels.

Specify one or two applications of business intelligence for the business process that you chose earlier, and determine its particular tools and techniques. Elaborate your answer by using specific examples in the context of the case scenario. Based on the application(s) you specified above, design a business intelligence tool (or application or interface) that can support a specific task (e.g. decision making, problem solving, prioritising, and customer relationship management) of the process, mapped earlier for your LO1. Try to customise different features of your business intelligence tool to enhance its user-friendliness or functional interface. Department of Information Technology Critically review your design in terms of how it meets specific user or business requirements and its customisation capabilities.

Review the key decisions being made in the above case scenario, and discuss how business intelligence tools can enhance their effectiveness. Given that legal issues are very critical in your selected case scenario, explore their involvement in exploitation of business intelligence tools recommended earlier for the case scenario above. Through a wider research on other organisations or sectors, identify two examples of business intelligence tools, which are employed to improve their operations. Discuss how business intelligence can help organisations to enhance their competitiveness and expand their markets. In particular, evaluate the role of security legislations in the business intelligence’s above achievements.

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