Comm. & Prof. in Property Mgmt.

Effective Communication and Professionalism in Property Management

Answered

1 Clarity of instruction is paramount in delivering effective advice to clients.

Discuss the extent to which you agree with this statement and how you might ensure clarity, particularly where the initial brief provided by the client is unclear.

2 Whilst much communication is now by email or other electronic media, effective written communication remains an essential skill for property andÂ Explain the key attributes of a good technical report, illustrating this by reference to a specific type of report if you wish, and explain how you can ensure that it is understandable by both lay readers and other professionals.Â

(Answer one question out of two in this Section)

3. You work for a regional firm of chartered surveyors. You have been asked by the Director in charge of quality assurance to produce a briefing note for new starters joining the firm, explaining the RICS rules in respect of conflicts of interest. She has specifically asked that it should be easy to follow and not simply refer them to the RICS web pages. Prepare a draft briefing note explaining the issue and setting out the action staff should take to check for any conflicts.Â

4. Your firm has recently won a contract to provide estate management services to a charity client with a portfolio of investment property comprising let shops and offices in 10 locations in the Midlands and a rural estate comprising 2,000 hectares. There are 50 lettings in total across the entire portfolio.

You have been appointed Team Leader for the new client, which will involve managing three other colleagues and you will take up your new post at the beginning of April 2021. You will take over management of the estate from the outgoing contractor on 1st May 2021. Set out a project plan for this new contract for the three months starting on the 1st April 2021. For the purposes of this exercise, assume that there are no Covid 19 restrictions on movement, business meetings or socialising.

University regulations for assessment	All assessments are subject to the Academic Regulations. Â Please see the â€˜Special Instructionsâ€™ box below for information about references (as we are not expecting to see lots of referencing in this Assessment). However, if you do directly quote from something then you should follow normal academic conventions for acknowledging sources using the APA reference system (see Library guide on APA referencing).
Requirements for the assessment	Write answers to the questions set out in this Brief. The answers must be in the following combination: Â Section A: choose one question out of two Section B: choose one question out of two. Â So in total you will need to answer two questions â€“ one from section A and one from section B.
Learning outcomes tested	By completing this â€˜Assessment 2â€™, students will be able to demonstrate that they can: Â·Â Â Â Apply professional codes of conduct and ethics to work in practice Â·Â Â Â Identify the key factors for successful practice management Â·Â Â Â Use appropriate methods for communicating findings to clients
Marking criteria Â	â€˜Assessment 2â€™ will be marked in accordance with the RAU generic marking criteria, and the following specific marking criteria: Â·Â The standard and accuracy of relevant technical knowledge used to answer each question. Â· The standard of the application of relevant technical knowledge to appropriate critical arguments in the context of each of the questions. Â· The degree to which each answer addresses the related question. Â·The standard of presentation, which should be clear, articulate, and easily followed, and in full compliance with the Assessment Brief.
Special instructions	This is a substitute for an unseen examination, Â· Thus you are not expected: Â· to spend longer writing each answer than you would have done within the module examination. Â· to use extensive referencing, it should be possible for the marker to see evidence of wider reading through the arguments you present in your answers, so you do not need to include lots of references. If you do directly quote from anything then it should be referenced using the normal RAU APA Referencing protocol (however, for clarity it will be perfectly possible to gain a high mark without lots of in-text references). Â·Â Please make sure that you follow the instructions in the question particularly where any specific format is requested. Â·Â This is an individual assignment so each person must complete their work individually.
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