The Role of Information Technology in the Success and Failure of an Organization in the Service Sect

Literature Review

In the main body of your submission you must give credit to authors on whose research your work is based. Append to your submission a reference list that indicates the books, articles, etc. that you have read or quoted in order to complete this assignment (e.g. for books: surname of author and initials, year of publication, title of book, edition, publisher: place of publication).

Please include the following statement on the title page of the submitted assignment, followed by your name:     

I declare that this assignment is all my own work and that I have acknowledged all materials used from the published or unpublished works of other people. All references have been duly cited.

Scenario:

Information technology (IT), its applications and services to businesses in the commercial world are an essential requirement to survive and succeed. IT has an important role in all walks of life, especially during the current pandemic. IT is now more essential than ever before, and it also increases productivity of a company with efficiency of saving effort, time and money.

Task:

Select an organisation in the service sector, for example insurance, travel, banking etc and conduct desk and/or Internet research on the organisation, together with an analysis of relevant academic books and journals to:

·identify the role of IT in the success or failure of a business,

·find ethical and social issues associated with running businesses,

·identify and differentiate between different types of networking technologies,

·discuss the importance of social media in a business,

·list and explain the different stages of software development life cycle. Please note this may not be revenant to the selected business, however, you must provide a generic answer.

Support your analysis with a discussion of the potential benefits and drawbacks of your chosen company investing in Information Technology.

This assessment addresses:

LO1 - Understand and use frequently used Computing terminologies

LO2 - Understand ethical and social issues associated with Technology

LO3 - Differentiate between types of networks

LO4 - Appreciate the growth in ICT and use of the Internet and its effects on business

LO5 - Understand the role of Information Technology in Management

LO6 - Understand the different stages of systems development

Further points:

·It is expected that you use current peer-reviewed journals and articles to ensure that you have an in-depth understanding of your topic particularly for the Literature Review.

·There must be sufficient linkage between theory and practice.

Analysis and Discussion

·Harvard style of references should be used.

Structure

Ensure that the report has the following structure and contains the details outlined:

·Title Page

·Abstract

·Table of contents

·Introduction

·Literature review

·Analysis and discussion

Length Required

Formatting and Report

Please note the following when completing your written assignment:

1.Writing: Written in English in an appropriate business/academic style

2.Focus: Focus only on the tasks set in the assignment.

3.Length: 2000 - 3000 words.

4.Formatting: Typed in Times New Roman or Garamond font 12 and pages numbered.

5.Document format: Report

6.Ensure a clear title, course, and Student ID number, word count is on a cover sheet and a references list using Harvard referencing style throughout is also provided.

Research: Research should use reliable and relevant sources of information e.g. academic books and journals that have been peer reviewed. At least SIX references must be provided.

Work of distinguished quality which is based on a rigorous and broad knowledge base, and demonstrating sustained ability to analyse, synthesise, evaluate and interpret concepts, principles and data within field of study, using defined principles, techniques and/or standard formats and applications.  This will form the basis for the development of sound arguments and judgements appropriate to the field of study/ assessment task.  There will be strong evidence of competence across a range of specialised skills, using them to plan, develop and evaluate problem solving strategies, and of the capability to operate autonomously and self-evaluate with guidance in varied structured contexts. Outputs will be communicated effectively, accurately and reliably.

Work of commendable quality based on a strong factual/conceptual knowledge base for the field of study, including an assured grasp of concepts and principles, together with effective deployment of skills relevant to the discipline and assessment task.  There will be clear evidence of analysis, synthesis, evaluation and application, and the ability to work effectively within defined guidelines to meet defined objectives.  There will be consistent evidence of capability in all relevant subject based and key skills, including the ability to self-evaluate and work autonomously under guidance and to use effectively specified standard techniques in appropriate contexts.

Work of sound quality based on a firm factual/ conceptual knowledge base for the field of study, demonstrating a good grasp of relevant principles/concepts, together with the ability to organise and communicate effectively.  The work may be rather standard, but will be mostly accurate and provide some evidence of the ability to analyse, synthesise, evaluate and apply standard methods/techniques, under guidance. There will be no serious omissions or inaccuracies.  There will be good evidence of ability to take responsibility for own learning, to operate with limited autonomy in predictable defined contexts, selecting and using relevant techniques, and to demonstrate competence in relevant key skills.