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Follow-up Report on Student Complaints and Measures Taken by Business United

Assessment 2 - 1500 words maximum

You recently held a meeting for all staff members at Business United to discuss the recent improvements.


You need to submit a follow-up report with details on the student complaints and the measures taken by Business United to overcome them.

In your report, you should answer the following questions:

  • Discuss some general theories of organisational communication
  • Evaluate the barriers of communication at Business United
  • Outline company strategies to overcome these barriers.

Marks will be awarded for achieving the learning outcomes and your ability to provide a well written report. This assignment addresses the learning objectives below:

Common Assessment Criteria Applied 

Marks available 

Discussion on general theories of organisational communication


Evaluate the barriers of communication at BusinessUnited


Outline company strategies to overcome these barriers


Use of academic writing 


Quality of referencing 



Report Structure:

Ensure that the report has the following structure and contains the details outlined:

  • Abstract
  • Table of contents
  • Introduction
  • Analysis and discussion of all questions
  • Recommendations
  • Conclusion
  • Reference List following Harvard referencing and in-text citations throughout. (1500 words maximum)

Please note the following when completing your written assignments:

  1. Writing: Written in English in an appropriate business style.
  2. Focus: Focus only on the tasks set in the assignment.
  3. Document format: 1. Flyers and notes Report
  4. Provide a clear title, course, and ID number on a cover sheet.
  5. Provide a bibliography using Harvard referencing throughout.
  6. Research: Research should use reliable and relevant sources of information e.g. academic books and journals that have been peer reviewed. The research should be extensive.

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