Student complaints - actions taken at BusinessUnited.

Follow-up Report on Student Complaints and Measures Taken by Business United

Task

Assessment 2 - 1500 words maximum

You recently held a meeting for all staff members at Business United to discuss the recent improvements.

Task

You need to submit a follow-up report with details on the student complaints and the measures taken by Business United to overcome them.

In your report, you should answer the following questions:

Discuss some general theories of organisational communication
Evaluate the barriers of communication at Business United
Outline company strategies to overcome these barriers.

Marks will be awarded for achieving the learning outcomes and your ability to provide a well written report. This assignment addresses the learning objectives below:

Common Assessment Criteria Applied	Marks available
Discussion on general theories of organisational communication	25
Evaluate the barriers of communication at BusinessUnited	25
Outline company strategies to overcome these barriers	25
Use of academic writing	15
Quality of referencing	10

Report Structure:

Ensure that the report has the following structure and contains the details outlined:

Abstract
Table of contents
Introduction
Analysis and discussion of all questions
Recommendations
Conclusion
Reference List following Harvard referencing and in-text citations throughout. (1500 words maximum)

Please note the following when completing your written assignments:

Writing: Written in English in an appropriate business style.
Focus: Focus only on the tasks set in the assignment.
Document format: 1. Flyers and notes Report
Provide a clear title, course, and ID number on a cover sheet.
Provide a bibliography using Harvard referencing throughout.
Research: Research should use reliable and relevant sources of information e.g. academic books and journals that have been peer reviewed. The research should be extensive.

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