Enhancing Communication on London Tube

Every summer millions of tourists visit London and most of them use the tube to get around the city. During these months the temperature is very high and unfortunately, the air conditioning is not effective so the tube is hot and crowded. There have been tensions on the tubes between the tourists and the local Londoners who are trying to get to work and back home again.

You are responsible for the running of the London tube system. You decide to put posters inside the trains and around the stations to highlight some of the problems. Your poster should address communication barriers, provide strategies to overcome them and show cultural awareness.

Prepare a two-page poster and accompanying notes to support the poster providing a logical explanation to the message. The accompanying notes should not exceed 500 words. Please provide references.

Marks will be awarded for achieving the learning outcomes and your ability to provide a well-designed poster and notes.

Common Assessment Criteria Applied

Marks available

LO2 - Identify common challenges and barriers to effective communication

LO3 - Devise and develop strategies for overcoming communication barriers

LO6 - Demonstrate awareness of cultural influences on communication and negotiation

Poster format and quality of notes

The posters that you designed have now been in the trains and stations for over 2 months. Tourists and Londoners seem to be communicating better and there have been less complaints.

You have been asked to prepare a report for the UK Transport Manager to discuss the improvements.

Your report should discuss some general theories of organisational communication. It must also evaluate some of the barriers of communication highlighted by the poster and outline strategies to solve these.

Marks will be awarded for achieving the learning outcomes below and your ability to provide a well written report.

Common Assessment Criteria Applied 

Marks available 

LO1 - Describe and analyse the purposes and principles behind different forms of organisational communication

LO4 - Apply principles of effective communication to enhance practice

LO5 - Evaluate the communication practices of themselves and others

Use of academic writing

Quality of referencing

Report Structure:

Ensure that the report has the following structure and contains the details outlined:

·Abstract

·Table of contents

·Introduction

·Literature review

·Analysis and discussion of all questions

·Recommendations

·Conclusion

FORMATTING AND LAYOUT

Please note the following when completing your written assignments:

1.Writing: Written in English in an appropriate business style.

2.Focus: Focus only on the tasks set in the assignment.

3.Document format: 1. Poster and notes 2. Report

4.Provide a clear title, course, and ID number on a cover sheet.  

5.Provide a bibliography using Harvard referencing throughout.

6.Research: Research should use reliable and relevant sources of information e.g. academic books and journals that have been peer reviewed. The research should be extensive.

LO3: Devise and develop strategies for overcoming communication barriers.

TASK 1 The work develops a wide range of workable and practical strategies for overcoming the identified communication barriers. The arguments are logical and thorough and show competent interpretation. The work develops a range of workable and practical strategies for overcoming the identified communication barriers. The arguments are mostly relevant and logical.

The work develops some strategies for overcoming a range of identified communication barriers. The strategies are mostly generic and not directly relevant to this organisation.

The work develops a few strategies for overcoming a limited range of identified communication barriers. They are very generic and not particularly relevant to this organisation.

The work identifies a few strategies, but the material is mostly irrelevant and there are significant misunderstandings or omissions.