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Impact of Job-Related Trainings and Development on Employees Performance in London’s 5-Star Hotels

Chapter 1 - Introduction

Assignment Brief

1. Critically identify information from a variety of secondary sources.

2. Write a critical literature review that deals effectively with relevant concepts/theories/models.

3. Critically select and implement appropriate primary data collection methods

4. Analyse quantitative and/or qualitative data and evaluate in relations to models/theories.

5. Present a dissertation and/or research project that effectively communicates research findings in a timely manner.

Writing the dissertation The dissertation is made up of a number of chapters:

Chapter 1 - Introduction The Introduction should contain:

• Your topic clearly stated.

• The reason why it is of interest to you.

• Background information as appropriate.

• Definitions of all special and general terms.

• A clear overall purpose including aim, objectives and research questions or hypotheses.

Chapter 2 Literature Review This chapter should demonstrate that you have conducted a thorough and critical investigation of relevant current sources, outlining, comparing and discussing key ideas, explanations, concepts, theories and models associated with your chosen topic.

You should present these ideas in a systematic, well-structured and logical sequence. It should be written in an essay style but it is normal to subdivide the literature review in to numbered subsections.

Short paragraphs of one or two sentences are not the correct writing style as the argument cannot be developed or the point made to any depth if the paragraph is not of sufficient length.

All literature should be referenced in the Harvard System, not just for quotations but also for ideas and information drawn from the works of others.

Chapter 3 Methodology This chapter describes and assesses the approach you have taken to the data collection process.

It is an opportunity for you to be self-critical (which what the markers are looking for). Do not assume you have been perfect in collecting your data - reflection is important in this chapter. The chapter is likely to be sub-divided into three sub-sections.

The first sub-section will refer to the theory of research and present a clear rationale for your methodology.

This will discuss the advantages and disadvantages of possible methods (do not discuss all research methods) and an explanation of why you have chosen your particular method(s) and discounted the others.

Do not just restate the notes you have been given by us but refer to the research methods literature and texts. You will probably find that some advantages are actually disadvantages for your research, and vice versa, or you may come up with some of your own.

Chapter 2 - Literature Review

The second section should explicitly describe what you actually did (where, when, how many, pilot survey etc) and any issues related to sampling theory (sampling frame, sampling techniques used).

It should be possible to replicate your research from the detail given here.

The third section will be a critique of the success, or otherwise, or your method(s).

The technical names are reliability and validity. You would also include some suggestions for improving the research should it be done again either by you or somebody else.

Chapter 4 – Analysis and Discussion of Findings This chapter discusses what has been found through any primary data. It covers three areas: 1) Analysis of the results. The analysis can be discussed here but the details of any analysis (calculations, spreadsheet print outs, etc.) should be shown in the appendices. 2) Discussion of the results of the analysis.

You should present any discussion clearly and logically and it should be relevant to your aim, objectives and research questions/hypotheses. Put any tables or diagrams that you decide to include as close as possible to the text and not in the appendices, and discuss them fully – do not leave it to the reader to try and workout what a diagram means or what the most important element is. 3) How your findings relate to the literature. Make sure that you relate the findings of your primary research to your literature review. You can do this by comparison: discussing similarities and particularly differences.

If you think your findings have confirmed some literature findings say so and say why. If you think your findings are at variance with the literature say so and say why.

Chapter 5 – Conclusion State the main conclusions of your dissertation. State explicitly how and to what extent you have met your aim, objectives and answered the research questions or proved/disproved your hypotheses. Your conclusions should follow logically from your findings and not contain any new material.

For the Work Based Dissertation only you should also include Recommendations. You should state the word count for the dissertation at the end of this chapter. References This should conform to the current Harvard System as used by the University.

You should refer to the Harvard System booklet you were given. Project Title Impact of job-related trainings and development on employees performance in London’s 5-star hotels. What is this research about?

Organizations nowadays are up against a lot of competition, as well as a constantly changing technology and business environment. Globalization and ever-changing client demands have posed additional hurdles to businesses.

And some in the sector believe that training and development could be a key component in resolving organisations' ongoing issues. On the other hand, some managers believe that training and development programmes are expensive and have a negative influence on the organization's finances.

It is critical for businesses to identify training plans that are tailored to the needs of their employees to achieve effective training outcomes. Given the foregoing, determining the relationship between training, development, and employee performance in London's 5 Star hotels becomes necessary.

And that is what this research seeks to investigate.

Methodology Quantitative data analysis method would be used to analyse the primary data (online survey questionnaire).

To analyse the current literature on impact of job-related trainings and development on employees performance in 5 Star hotels in London.

To assess the impacts of job-related training and development on performance of employees in 5 Star hotels in London.

To establish availability of training and development programs for employees of London’s 5-star hotels.

To explore different methods of training and development and their effectiveness from employees’ perspective.

The research will seek to answer the following questions:

What does the literature say about impact of training and development on employees performance in London 5 Star hotels?

What impact does job related trainings and development have on performance of employees in 5 Star hotels in London?

What training and development programs are available and accessible to London’s 5 star hotels employees?

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