HD6T 46 Communication in Care Relationships

1.Explain the importance of clear communication with individuals in social services settings.Investigate four different communication methods.

2.You must choose four communication methods from the range below.

• Verbal and vocabulary used
• Linguistic tone
• Listening
• Pitch
• Non-verbal communication, including eye contact
• Physical gestures
• Body language
• British sign language
• Makaton
• Braille
• Finger spelling
• Pictures and symbols
• Technological aids
• Human aids, eg interpreters, translators
• Reading
• Art
• Music
• Using objects that have special meaning
• Observation of behaviour
• Smell
• Taste

3. Identify when and how to seek advice from others.

4. Identify two ways that promote active participation when supporting the individual to communicate.

5. Explain the meaning of person-centred working and the importance of individuals’ cultural and language context.

6. Explain one way to support the needs of the individual to be able to communicate their views, wishes and preferences.

7. Explain why it is important to give individuals enough time to communicate and to check that you and the individual have understood each other.

During your investigation you should try to gather information from different sources. You should try to use different types of information, such as:

• speaking with people who work in social services settings
• information taken from books, leaflets and the internet
• web based resources.