Importance of Emotional Intelligence in the Workplace and its Impact on Business Advantage

Introduction to emotional intelligence and linked concepts, including Mindfulness-Based Approaches.

· To develop students’ understanding of the importance of emotional intelligence in the workplace and the relationship between emotional intelligence, effective management communication and business advantage.

Upon the successful completion of this module, the student should be able to:

· explore concepts of emotional intelligence and its relevance to the workplace;

· understand and apply of models of emotional intelligence and evaluate theorists;

· critically appraise the importance of emotional intelligence and mindfulness in the workplace.

· Introduction to emotional intelligence and linked concepts, including MindfulnessBased Approaches.

· The importance of emotional intelligence in the workplace.

· Workplace relationships and organisational culture – the impact of an emotionally intelligent and mindful approach on the development of empathy, improved performance and greater well-being.

· The value or otherwise of emotional intelligence within the context of workforce development and business advantage.

· Definitions of emotional intelligence.

· Emotional intelligence framework.

· Links between what we feel and what we think.

· Why how we feel affects our performance.

· Personal improvement action plan

Choose any organisation, it may be your current employer or if not currently working, any organisation of your choice and:

1) Explain the importance of developing emotional intelligence in the workplace and the relationship between emotional intelligence, effective management communication and business advantage.

2) Critically evaluate ‘models of emotional intelligence’ you can apply to your chosen organisation and explain the extent to which you think they are appropriate in meeting the development needs of the individual.

3) Critically appraise the importance of emotional intelligence and mindfulness in the workplace and how developing emotional intelligence can help an organisation to gain competitive advantage.

4)Does the module contribute to ESD?