Negotiation Skills: Conflict Management in the Workplace

Negotiation Skills Similarity between students work is strictly not accepted Guidelines for assignment.

 

a) If assignment is Question & Answer based then.

• Introduction is needed for each question.

• Question has to be answered based on the mark allotted for each question with references if any idea or information is taken from other source.

 

b) If assignment is case based then,

• Executive summary

• Table of content

• Introduction

• Body of assignment (questions related to case need to be answered)

• Conclusion / Recommendation if any

• References (in-text + citation) to be used. .

 

Please note claiming that you were not aware of need to reference is no excuse. Answer all the questions. Each question carries 15 Marks. (Word Limit- 3000-3500 words) Diana works as a secretary for the CEO at a prestigious corporate named ATC Limited. Since she had joined 3 years, she notably managed to demonstrate an outstanding set of skills that was the object of deep appreciation by her CEO Mr. Thomas Brown.

 

Until recently, she was the only secretary at the CEO office who was in charge of a vast array of duties ranging from preparing and maintaining the day-to-day schedule of meetings that her boss had to attend, writing meeting minutes, setting up weekly meetings with heads of business units and taking care of the travel logistics for her boss when traveling. As a result of the increased load of work, another secretary named Ms. Lucy was hired. Lucy managed in a record time to demonstrate a superb approach in speeding up the pace of completion of the daily operations that Mr. Thomas had to deal with a s a result of his recent promotion as vice president. Diana began to feel some touchlines with Lucy regarding the way things should be addressed.

 

While Diana preferred to take her time to ensure high quality of job is delivered consistently, Lucy was a simply regarded as a flame of fire as she was known for her top speed to complete her duties ahead of time. As the situation became more frequent, Diana sensed that a conflict of interest began to aggregate which aggravated the relationship between them. Sadly, the situation completely burst out when Lucy repeated attempted to abuse Diana by deceiving her that she is learning few things from for the sake of learning while she was lurking to take over her place.

 

The manipulative approach Lucy played, led her to persuade Mr. Thomas that she can better assist him by taking over more duties from Diana. In the rage of this conflict, Diana still had a winning card to play with: She has far more experience and knowledge about the operations while Lucy doesn’t. She also has much better technological skills in terms of using many applications that run significant tasks for Thomas. This unique knowledge that Diana possessed was well acquainted by Lucy.

 

1- What is the nature of the conflict between both employees?

2- What is a conflict? What are the 4 conflict management styles and how they are different?

3- Based on your knowledge of the conflict management styles, propose 4 different approaches that Diana can embrace to put an end to her conflict with her coworker.

4- Assume that Diana decided to raise a complaint to Thomas against Lucy. What choices does Thomas have to resolve the conflict? Which approach should Thomas follow to ensure best conflict management results for the sake of the organization wellbeing?

5- Suppose now that Diana went to HR and filed a complaint against Lucy. What possible approaches can Lucy follow to resolve the conflict with Diana while deciding to be flexible or even provide a sacrifice to end this conflict?

6- Describe a personal conflict you went through and propose conflict resolutions strategies to resolve them. Justify each approach you may possibly follow.