Business Process Modeling Exercises

Exercise 1.6: Prescription Fulfillment Process

1. Model the prescription fulfillment process described in Exercise 1.6. Use subprocesses where required, and nest them appropriately.
2. Is there any sub-process that can potentially be shared with other business processes of the same pharmacy, or of other pharmacies?

Exercise 4.22 Model the following business process.
Mail from the party is collected on a daily basis by the mail processing unit. Within this unit, the mail clerk sorts the unopened mail into the various business areas. The mail is then distributed. When the mail is received by the registry, it is opened and sorted into groups for
distribution, and thus registered in a mail register. Afterwards, the assistant registry manager within the registry performs a quality check. If the mail is not compliant, a list of requisitions explaining the reasons for rejection is compiled and sent back to the party. Otherwise,
the matter details are captured and provided to the cashier, who takes the applicable fees attached to the mail. At this point, the assistant registry manager puts the receipt and copied documents into an envelope and posts it to the party. Meantime, the cashier captures the party details and prints the physical court file

Exercise 4.28 Model the following business process at a supplier.
After a supplier notifies a retailer of the approval of a purchase order, the supplier can either receive an order confirmation, an order change or an order cancellation from the retailer. It may happen that no response is received at all. If no response is received after 48 hours, or if an order cancellation is received, the supplier will cancel the order. If an order confirmation is received within 48 hours, the supplier will process the order normally. If an order change is received within 48 hours, the supplier will update the order and ask again the retailer for confirmation. The retailer is allowed to change an order at most three times. Afterwards, the supplier will automatically cancel the order..

Exercise 4.30 Model the following business process.
When a claim is received, it is first registered. After registration, the claim is classified leading to two possible outcomes: simple or complex. If the claim is simple, the insurance policy is checked. For complex claims, both the policy and the damage are checked independently. A possible outcome of the policy check is that the claim is invalid. In this case, any processing is canceled and a letter is sent to the customer. In the case of a complex claim, this implies