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MBA students must know the methods of business communication as they play a vital role in winning the customers or clients’ trust and confidence. Effective communication is required in all sorts of business dealing. It provides the opportunity to not only communicate with external contacts but also with the employees within the organization.
In business communication, it does not necessarily mean that the management should be responsive when clients put up an enquiry. They should be active at feedbacks or solving problems arising inside and outside the business as well.
Business communication comprises of different types of communications. It is crucial to acquire comprehensive understanding of each method, so that the user can implement the specific etiquettes and standards in a specific situation. Here are various modes of business communication:
This type of business communication encompasses different modes, right from authentic ways to modern ways. It includes e-mail, fax, teleconferencing and voicemail.
This type of communication is most used in business interactions. It provides the user the opportunity to speak directly. Through this mode, they can convey their saying to the employees. Oral communication can be responsible for resolving most the misunderstandings immediately. It includes face-to-face conversation which is the oldest form communication and still the most effective one. It is a two-way interaction. Both parties get a chance to make their points clearly, quickly and accurately.
In non-verbal communication, body languages are used. It includes expressions, gestures and professional appearances.
This type of communication is used for employees, especially for accepting application for a job. For example, application letter, follow-up communication interviews and resumes.
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