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Business Report on Communication Challenges Among Different Generations



This business report allows you to reflect on a business communication challenge, and to analyze communicationopportunities in businesses today. Additionally, it provides an opportunity to use the formal report norms used inmost organizations. You will be assessed on your ability to communicate your analysis clearly, concisely, andcompletely using formal report conventions.


Prepare a business report that is seven to nine pages in length that includes the following sections and formatting as outlined in the QRG 13 – Formal Report Style Guide:

A. Front Matter (3 pages): This should include the title page, table of contents, and the executive summary.

B. Report Body (3 to 4 pages total): This section includes the introduction, findings or analysis, summary, andrecommendations. Include at least one visual (graph or table) based on the information provided in Appendix A.This may be placed in the findings, summary, or recommendations.

C. Back Matter (1 to 2 pages): This should include the reference page (required) and appendix (if required).


Communication Among Different Generations

You work for Process Leadership, a large consulting group that advises companies in North America. It typicallyworks on one -to-six-month projects with companies that are trying to develop more open and collaborative work environments. Unfortunately, Process Leadership is experiencing poor communication, and this is having an impact on theworkplace. Working with constantly changing and real-time communication tools, generational differences incommunication preferences is causing barriers and frustration. Millennials tend to be functional communicators,while Generation X tend to be personal communicators.Canadian Business Strategy Consultant, Robert Murray, suggests that we (Baby Boomers, Generation X, andMillennials) all see the world differently and that “the problem usually lies in that the person or persons receivingthe message did not understand the message because it was not in the form that they consume information”

(Murray, R., 2017, para. 3). Just one type of communication (email, text, phone, in-person, or social media) doesnot work for everyone.For example, how generations choose to use their mobile phone is linked with a sense of self and their control.Boomers and Generation X may feel obligated to respond to their mobile phone, while Millennials want to engage regularly as it is their way of life.

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