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Effective Employee Recognition and Performance Management Techniques | FSEC Case Study

Examples of Formal and Informal Employee Recognition and Reward Schemes

After 12 months, data shows that your team has exceeded the percentage increase in the number of new football players, and you have decided to recognise your team for their efforts.

1. Using the Internet, research both informal and formal staff reward and recognition schemes and make notes on what you find.

Choose and develop at least five examples that would be appropriate for your team in the case study.

2. Prepare an email to the General Manager.
It should introduce and summarise the reward and recognition schemes that you have identified, and seek their feedback and approval to move forward with the project.
Indicate which of the schemes you think would be most appropriate for the FSEC team as per the scenario and why.

3. Prepare an email to the team.
It should thank them for their efforts in achieving the strategic goals, and give the details of the reward and recognition scheme that you are introducing.

Two staff at FSEC have lodged complaints with you about the Marketing Officer’s work (Jackie).

The staff complain that Jackie often talks to family and friends on her mobile. When Jackie’s office phone rings she makes no attempt to end her personal call.

This means that the administrative staff have to take the call and try to deal with the query themselves. This is because Jackie makes it quite clear (often by turning away or getting up and leaving her desk) that she will not end her personal call.

It has happened a number of times with one specific person, and they have made a sarcastic comment that Jackie seems very hard to get in contact with.

The staff have said that the behaviour is recent, and until recently Jackie has always been hard?working and reliable. Neither person feels comfortable having made the complaint, but the issue is impacting their own workload because they are having to miss phone calls that they need to deal with, and they are worried they will also provide Jackie’s callers with incorrect information due to their lack of knowledge of her work.

Both staff have acknowledged that the communication issues between the marketing team and themselves (which were discussed in Assessment Task 1) have improved greatly. This also increases their lack of comfort of making a complaint, because things were going so well for a while.

You need to meet with Jackie to discuss the issue and identify realistic solutions.

You are to note that company policy requires all personal phone calls to be made during breaks unless they are emergencies.

4. Prepare an email to Jackie.
It should request her to attend a meeting with you to discuss the work performance issue. Include the date and time of the meeting and summarise the issue.
Read the following guide about managing underperformance.

For this task you will be assessed on your demonstration of the skills referred to under ‘key points for employers to remember’. underperformance

5. Conduct the meeting with Jackie (your assessor), explaining to her what the problem is, why it is a problem, how it impacts on the workplace and why there is a concern.

At the meeting, you are required to:

Role model behaviour appropriate of a leader

Clearly explain the purpose of the meeting

Explain to Jackie what the problem is by providing her with feedback

Outline her work responsibilities and the need to achieve these

Explain how this behaviour impacts on the workplace and why it is a concern. Ensure that you focus on the issue, not the person.

Demonstrate your interpersonal and communication skills by:

  • Keeping your communication open and clear.
  • Carefully listening to Jackie and confirming and clarifying information shared
  • Asking questions to confirm information gathered
  • Use your interpersonal skills to gain her trust
  • Emphasising Jackie’s strengths as set out in the scenario information

Discuss and agree on a solution/s, using your skills to come up with realistic solutions that respect Jackie’s needs and those of the team, in order to maintain a cohesive workplace.

6. Prepare an email to Jackie. The email text should summarise the meeting, and the solution agreed to.

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