Conducting a Training Needs Assessment: Methods and Sources

Identifying the Performance Problem and Stakeholders

In groups of two or three, you will conduct a training needs assessment on a case study assigned to your group. You groups will be assigned by me and a list will be posted in the Course Announcements Forum in Moodle. I will also assign the scenario that your group will use to complete the assignment.

Run the case study through the needs assessment process. Refer to Figure 3.1 from your textbook (p. 83).

What is the performance problem and why is it important? Who should take part in the TNA?

Who are are the stakeholders? Why? What methods and sources would you use? Explain why you would choose this method(s). Refer to Table 3.4 from your textbook (pp. 100-103)

What information would you collect by doing an organizational analysis? List some key questions that you might use, and why.

What information would you collect by doing a task analysis?

Describe how you would validate the list of tasks. What information would you collect by doing a person analysis?

Describe some results you might expect to find. Do you think training is needed to solve the performance problem?

Consider some other solutions to performance problems and whether they would be appropriate. How would you know if training is the best solution to the performance problem?

Parameters:

Your TNA should be between 3-4 pages and include descriptive headings consistent with business report format. Note: The length of your document is not as important as is the quality of the content.