Real Estate Agent Recruitment Questions and Legislation Quiz

Task 1: Recruitment questions John is hoping to recruit two new salespeople for the team. He has added a page to the agency’s website, titled ‘Come and work in real estate’, which describes the work and invites people to submit questions. The branch manager has asked you to draft brief answers to some of these questions. In each case you need to refer to the relevant section (and sub-section if relevant) of the Real Estate Agents Act 2008 that apply. Here are some of the questions John’s received during the past week regarding licensing issues: 1. I am nearly 18 years old. I know you want someone to start work in June, but I don’t turn 18 until October. Would that work? 2. I was convicted of benefit fraud when I was 19. That was 15 years ago, and I haven’t had any problems since then. Will this disqualify me? 3. I was made bankrupt 3 years ago because a customer of my importing business got into financial difficulties and couldn’t pay me. But I’m not a bad person! Will this count against me becoming a salesperson? My bankruptcy was discharged in March last year. Note: Make sure you understand the difference between a Salesperson's licence and an Agent's licence before answering this question. 4. I’ve just completed my salesperson’s course. I want to be a salesperson because my parents both work in real estate. But I don’t have any experience yet. Will this disadvantage me in any way? 5. My husband got his licence a couple of years ago and has done a bit of work in real estate but doesn’t enjoy it. Can his licence be transferred into my name? Task 2: Office quiz John Canon, the branch manager, runs a monthly training session with the sales team. This month he has set a quiz to check the salespeople’s understanding of the Real Estate Agents Act 2008 and the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012 (the Code). John drafted some scenarios based on cases from the Complaints Assessment Committee and situations he heard about from other agencies. He asks you to prepare example answers to give to the team at the end of the training session. Read the following client complaints then state: • the legislation that applies to the situation (name the section(s) and rules that have been breached, or that have been complied with, and • whether each issue is likely to reflect: • misconduct, or Fundamentals of Real Estate AS1 •unsatisfactory conduct, or •no further action is required • the sections of the Act and the rules of the Code that are relevant. Complaints: 1. I didn’t fully understand what the agreement form said because I only started learning English 3 years ago. I told the salesperson that I wanted to discuss it with my sister, who has lived here for a long time and is fluent in English, before signing. He told me he couldn’t wait, and I would miss out unless I signed the agreement form immediately (Name one section of the Act and two rules of the Code that are relevant).