157.340 Organisational Knowledge Management Course Guide

157.340 Org anisational Knowledge Management COURSE GUIDE Albany & Distance Semester 1 , 20 2 1 Massey Business School Te Kura Whai Pakihi Moemoe? (Vision): To be a business school of consequence. Te Pae T?whiti (Mission): To be an educator that supports the wellbeing and ambition of students and staff, contribut es to sustainable prosperity in Aotearoa New Zealand, and engenders impactful research of theoretical and practical significance. Ng? Uara (Values): ? Whai ng?kau t?tahi ki t?tahi — Respect for all ? H?ngai ki te tino ao — Real world relevance ? He ako noa — Learning without boundaries ? M? te rangahau e arataki — Research -led thinking THIS MATERIAL IS PROTECTED BY COPYRIGHT AND HAS BEEN COPIED BY AND SOLELY FOR THE EDUCATIONAL PURPOSES OF THE UNIVERSITY UNDER LICENCE. YOU MAY NOT SELL, ALTER OR FURTHER REPRODUCE OR DISTRIBUTE ANY PART OF THIS COURSE PACK/MATERIAL TO ANY OTHER PERSON. WHERE PROVIDED TO YOU IN ELECTRONIC FORMAT, YOU MAY ONLY PRINT FROM IT FOR YOUR OWN PRIVATE STUDY AND RESEARCH. FAILURE TO COMPLY WITH THE TERMS OF THIS WARNING MAY EXPOSE YOU TO LEGAL ACTION FOR COPYRIGHT INFRINGEMENT AND/OR DISCIPLINARY ACTION BY THE UNIVERSITY Contents Course Staff ................................ ................................ ................................ ................................ .. 5 Course Coordinator: Professor David J Pauleen ................................ ................................ ......... 5 Contact Details ................................ ................................ ................................ ........................ 5 What is this course about? ................................ ................................ ................................ ........... 6 Summary of the course ................................ ................................ ................................ ............. 6 Course student learning outcomes ................................ ................................ .......................... 7 Relationship to other courses ................................ ................................ ................................ ... 7 Overview of the topics covered ................................ ................................ ................................ 7 How is this course assessed? ................................ ................................ ................................ ........ 8 Formal Requirements to pass this course ................................ ................................ ............... 8 The assessment at a glance ................................ ................................ ................................ ....... 8 Internal Albany and Manawatu ................................ ................................ .............................. 8 Distance ................................ ................................ ................................ ................................ ...... 8 Assessment 1: Midterm test ................................ ................................ ................................ ..... 9 Assessment 2: Critique/Commentary on Contemporary KM Issue. Or In class Article Critiques ................................ ................................ ................................ ................................ .... 9 Assessment 3: Final test ................................ ................................ ................................ ......... 10 Assi gnment Extensions ................................ ................................ ................................ .......... 11 Late Assignments ................................ ................................ ................................ .................. 11 Plagiarism ................................ ................................ ............. Error! Bookmark not defined. Academic Honesty and Plagiarism ................................ ........ Error! Bookmark not defined. How will we learn in this course ? ................................ ................................ .............................. 14 Approach to Teaching and Learning in the Course ................................ ............................ 14 Required Textbook ................................ ................................ ................................ ................. 14 Learning A ctivities and Teaching Strategies ................................ ................................ ....... 14 Lectures for Distance Students ................................ ................................ .............................. 14 Role of Stream ................................ ................................ ................................ ...................... 15 Weekly tasks for 157.340 study ................................ ................................ ............................ 15 Course outline: Semester 1 2019 ................................ ................................ .......................... 16 Communicating with each other ................................ ................................ ............................ 18 Communication expectations ................................ ................................ ................................ 18 157.340 Course Guide 5 Course C oordinator: Professor David J Pauleen PhD - Information Management - Victoria University, Wellington, New Zealand MA - International Administration - School for International Training - Brattleboro, Vermont BA - Oriental Languages - University of California, Berkeley Current R esearch Areas Emerging Work Practices, Knowledge Management, Personal Knowledge Management and Management and Wisdom , Big data/analytics and management decision -making Recent Relevant Research Publications Dalal, N. & Pauleen, D. (2018). The Wisdom Nexus in Information Systems: Guiding Information Systems Research, Practice and Education. In formation Systems Journal DOI: 10.1111/isj.12196 Weerasinghe, K., Scahill, S., Taskin, N., & Pauleen, D. (2018) “Development of a Theoretical Framework to Investigate Alignment of Big Data in Healthcare through a Social Representation Lens”. Australasian Journal of Information Systems Intezari A. and Pauleen, D. (2017) “ The Past -Present -Future Conundrum: Extending time -bound know ledge ”. International Journal of Knowledge Management, Vol. 13 (1): 1 -15. Zhang, TT., Wang, W., & Pauleen, D. (2017) “Does the Market Consider Big Data Investments to Be Big Value in Knowledge Manage ment?” Journal of Knowledge Management Vol.21, (3) Intezari, A., Taskin, N., & Pauleen, D. (2017). “ Integrated Knowledge Management Culture: Looking beyond Knowledge Sharing Culture”. Journal of Knowledge Management, Vol.21, (2): 492 -515. Pauleen, D. & Wang, W (2017). “Does Big Data Mean Big Knowledge? KM perspectives on big data and analytics”. Journal of Knowledge Management, Vol.21, (1): 1 -6. Benitez, E, Pauleen, D and Hooper, T. (2013). From Information Gatherers to Knowledge Creators: the Evolution of the Post -Graduate Student. The Electronic Journa l of Knowledge Management Vol. 11 No. 2, 139 -149 www.ejkm.com Wang, W. Pauleen, D., Chin, H.K. (2013). Facilitating the Merger of Multinational Companies: A Case Study of the Global Virtual Enterprise. Journal of Gl obal Information Management. Vol 21, No.1, 42 -58. Schroeder, A., Pauleen, D., & Huff, S. (2012). KM Governance: the mechanisms for guiding and controlling KM programs. Journal of Knowledge management, Vol .9, No.1. Pauleen, D. & Gorman, G. (eds.) (2011) Personal Knowledge Management: Individual, Organizational and Social Perspectives . Gower: London. Pauleen, D., Rooney, D. & Holden, N. (2010, fc) "Practical Wisdom and the Development of Cross -cultural Knowledge Management: A global leadership perspective". European Journal of International Management. Vol.4, No. 2. Contact Details ?? DD 09 213 6385 or 414 0800 ext. 43385 ? [email protected] ? QB.3.15, Quad B Building, Massey University, SH17, Albany , School of Management, Massey University, Private Bag 102 904, North Shore City 0745, NZ ? Office hours: Monday 1:00 – 2:00 or by appointment ? Email is the best way of communicating with me. ? Phone: I am available on the telephone by prior arrangement. 157.340 Course Guide 6 What is this course about? Summary of the course “Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.” ? Samuel Johnson This course is important because 'knowledge' is a fundamental and inimical resource that if properly managed leads to innovat ion and competitive advantage. Individuals and organisations should know how to manage knowledge. Welcome to 157.340, Organisational Knowledge Management. This 15 -credit paper will present a holistic view of knowledge management. It will introduce import ant concepts of knowledge management (KM), and look at organizational KM from a variety of perspectives, including HR, IT, personal, cultural, strategic, and general management. The implementation of KM in public sector and private organizations will be hi ghlighted through discussion, case studies and guest speakers. In this class, students are expected to take responsibility for their learning (knowledge acquisition) . The teacher is here to facilitate that learning. Albany Classes will be as follows: One lecture -type class, which will include a 30 -40 -minute lecture followed by Q & A. Most internal class lessons will be divided into two parts: 1) a 30 - 40 -minute lecture, followed by Q&A and; 2) a workshop, which might include activi ties such as critical thinking exercises, case studies, mini presentations, writing workshops, etc. Distance students will have the lectures posted on Stream and will be able to engage in discussions via the weekly Discussion Boards. Zoom sessions will be organized if there is demand for it. Distance students are encouraged to contact the lecturer with questions about lectures, assignments or other matters by either email or in phone or skype sessions by prior arrangement. “The workforce of tomorrow will require the ability to construct meanings from knowledge (abstraction), the ability to recognize connections and interrelationships (systems thinking), the ability to reach beyond what is known (experimentation), and the ability to succes sfully work with others to achieve mutual goals (collaboration)” (From Reich, 1991, The Work of Nations) 157.340 Course Guide 7 Course s tudent learning o utcomes Students who successfully complete this paper should be able to: 1. Evaluate the theoretical concepts underlying the creation, diffusion and utilisation of knowledge assets and capabilities in organisations. 2. Examine the role of data and analytic technologies in knowledge management systems. 3. Assess how knowledge assets and capabilities relate to value creation and busines s models. 4. Critically analyse how different views of knowledge, including cultural, cognitive , ethical and philosophical, influence the design of knowledge management systems and organisational structure and processes. 5. Describe how information systems, including apps and knowledge management concepts, can be utilised by individuals to enhance individual and organisational effectiveness. Relationship to other courses This is a core course in the Organisational Technology major and an elective in other ma jors. Overview of the topics c overed (weekly topics subject to change) Week 1 Course Introduction and Personal Knowledge Management Week 2 Data, Information and Knowledge Week 3 Knowledge Management Week 4 KM and Technology Week 5 Review/ Online Midterm Test Week 6 Culture and KM Week 7 Big data/Analytics and Business Intelligence Week 8 KM and Decision Making Week 9 Implementing Knowledge Management / Assignment 2 Due Week 10 Knowledge Contexts – Networks, Social Media and Virtual Teams Week 11 Beyond Knowledge - Wisdom Week 12 Final Test 157.340 Course Guide 8 How is this course assessed? Formal Requirements to pass this course To pass this paper you must gain at least 50% overall: all assessments must be done and each assessment must be passed. NB. Due to the potential of national COVID alert level changes in 2021, please refer to the course Stream site for updated information regarding lectures, assessments, etc. This information will be regularly updated if the situation changes. The assessment s at a glance Internal Albany Assessment Learning Outcomes Percentage Weighting Due Dates Midterm Test (online) All (special attention to 1 & 3) {20 %} 22 March 2:00pm Critique/Commentary Any or All {40 %} 3 May Final Test All (special attention to 4) {40 %} 24 May In Class Distance Assessment Learning Outcomes Percentage Weighting Due Dates Midterm Test (online) All (special attention to 1 & 3) {20 %} 22 - 24 March (See below) Critique/Commentary Any or All {40 %} 3 May Final Test (Online) All (special attention to 4) {40 %} 24 - 26 May (See below) 157.340 Course Guide 9 Assessment 1: Midterm test Internal – 22 March - 2:00pm Starts Online – Multiple Choice Format. Content based on required reading s. Distance – Available online from 2:00pm 2 2 March – 9:00am 2 4 March Online – Multiple Choice Format. Content based on required reading s. Worth 20 % ---------------------------------------------------- Assessment 2: Critique/Commentary on Contemporary KM Issue . 1. This is an academic essay -type assignment ; however, you may choose to write it as a business report if you are employed and can find an appropriate topic. 2. Choose an issue or topic in KM that interests you. 3. Using academic readings, critique the issue guided by one or more of the Learning Objectives (explicitly state which learning objective(s) you are us ing) Length: 125 0 words (max) (append ices are not part of word count) Due: Monday 3 May 2:00 pm (NZ time) Assignment Submission: Internal - Assignment must be handed in as a hard copy at the beginning of class Week 9 and submitted in Dropbox Distance - Assignment must be placed in Dropbox by Monday 3 May 2:00pm Weight: 40 % 157.340 Course Guide 10 Assignment 2 - Marking Guide lines Presentation Written in good English with no spelling, punctuation and grammar errors. Clear flow of ideas. Ideas are correctly attributed to the articles used ( i.e., citations and references). Within 10% of the anticipated word count (125 0 words). 30% Choice of articles and description of the KM issue Good description about the issue selected. Demonstrate a good understanding of the situation presented. 30% Quality of the critique and evaluation Using academic readings, critique the issue, identify implicatio ns and provide recommendations if appropriate in line with one or more learning objectives. 40% Total 100% Assessment 3: Final test Multiple short essays. All learning objectives may be tested but focus will be on LO 4 , with specific questions asking for critical analysis of influence of cultural , cognitive, ethical and philosophical perspectives on KM and KMS. Internal – 24 May – 2 – 3:00 pm in classroom Distance – Available online from 2:00 pm 2 4 May – 11 :59 pm 2 6 May Worth 40 % 157.340 Course Guide 11 Assignment Extensions An extension of time to complete an assignment may be granted at the discretion of the course coordinator in the case of unforeseen circumstances such as misadventure or illness. Applications for an extension of time should be made to the course co -ordinat or by email or in person. You may be required to substantiate your application with appropriate documentary evidence such as medical certificates, accident reports etc. (Please note that work commitments, computer failures, or lack of commitment from other group members are usually considered insufficient grounds for an extension.) Please let your course or offering coordinator know as soon as possible if you need an extension. We want to assist, but we need to hear from you. Late Assignments We expect that you will work diligently to manage your workload and plan assignment preparation so you can submit in a timely fashion. This is part of the expectations for academic study. However we also know that unexpected circumstances can and do arise. If you do miss the deadline and you did not ask for an extension, you may still submit your assignment late. However, in usual circumstances* : ? A penalty of 2 marks out of 100 per day (including weekends) will be applied to the final mark. ? Assignments that are 8 -14 days late may receive little, if any, written feedback and may not be returned within the three -week turnaround time. If your assignment arrives 15+ days after the deadline, it will not be marked and you will receive a zero grade . * We recognise that un usual circumstances (including global pandemics) may cause sudden and unexpected disruptions to study. If such unusual circumstances arise, your Course Coordinator will let you know of any changes in expectations around late submissions. As always, pleas e let us know of circumstances that have affected you. 157.340 Course Guide 12 Student Submission of Assignments Many of you are aware of the increasing difficulties educational institutions are having dealing with issues of plagiarism. This problem impacts on students as it disadvantages honest students, undermines the credibility of the qualification, and takes up huge staffing resources that could be better spent elsewhere. Massey uses Turnitin®, a text matching web application, as one of a variety of methods and technologies to detect and deal with the problem. The electronic version of the assignment you submi t will be compared with material available on the world wide web including many electronic books, journals, newspapers, cheat sites (or paper mills), web pages and previously submitted assignments. Please go to https://www.massey.ac.nz/massey/learning/online -learning/guide/how - to/assignment.cfm for instructions on how to upload your assignments to the Stream course website. Return of Assessments We aim to mark assignments submitted on time within 15 working days from the official due date. Requesting a Remark for a Course Assessment There is an official process to follow if you believe a mark you have received on a coursework assessment is unfair, and if you have discussed the matter with your marker and still believe the marking to be unfair. You must make the request within one week of the mark being released, and you can only request a remark if the assessment i s worth 15% or more. (NB requesting a remark for an exam is a different process; for that, you apply via the portal.) You must apply in writing (by email is fine) to the Associate Head of School or Head of School of your unit, by filling in and sending th e Remark of Assessed Coursework application form, and attaching your original assessment submission. In the form you must justify why a remark is required (ie unfairness, not simply being unhappy with a low mark). The AHoS or HoS will consider your reque st and if it’s justified, will direct an appropriate academic to do the remark, and you’ll be notified. Your Course Coordinator can provide the form. Please be aware that the result of a remark may an increase or a decrease in the mark, or it may stay the same. 157.340 Course Guide 13 Academic Honesty and Plagiarism For all course assignments it is acceptable (and helpful) to discuss the issues with other students. You may freely ask and answer questions that promote learning. However, it is NOT acceptable to: • Copy another student’s work, in part or in total, or an official/model answer from either the current class or from a previous class. • Allow other students to copy your work, in part or in total. • Copy your own work if it has already been submitted for assessment elsewhere. • Provide students in future years with copies of your assignments. • Copy and paste sections from internet sourced documents or pages. • Post assessment questions and request answers – or copy someone else’s answers – from any online ‘learning’ or ‘homework’ website (these are cheating sites) • Have another person prepare and/or write your assignment (or parts of your assignment) on your behalf. In short, if you submit work that you did not author and yo u claim credit for it, you are breaching academic integrity. Plagiarism is defined by Massey University as: Presenting as one’s own work the work of another, including copying or paraphrasing of another’s work without acknowledging it as another person’s work through full and accurate referencing. It applies to material presented through written, spoken, electronic, broadcasting, visual, performance or other medium. Plagiarism can be avoided by correctly acknowledging the authorship of any material in you r assignment that is not your own original work. Go to the Online Writing and Learning Link for guidance on correct referencing. Plagiarism in an assignment may result in your assignment not being awarded any mark s. In serious cases, it can result in even more serious disciplinary action by the University. Plagiarism includes copying answers that someone else has provided to assignment or test questions, which includes answers posted online . Be aware that if you u se such a service the answer you submit is not original, is available to multiple other students, and therefore you and every other student drawing on these answers is breaching academic integrity and risking disciplinary action including receiving a mark of 0. A link to the Student Guide to Academic Integrity at Massey University is here . Please make yourself familiar with the Code of Student Conduct available here 157.340 Course Guide 14 How will we learn in this course ? Approach to Teaching and Learning in the Course Us e information on Stream site and this course guide. Each week you will find a set of questions and a set of articles. You can use the questions to guide your readings. You are encouraged to find and browse relevant scholarly articles to broaden your knowledge around the given questions. Required Textbook Introduction to Knowledge Management by Filemon A. Uriate Available on Stream There will usually be 1-2 required reading s, usually journal article s, each week. Learning Activities and Teaching Strategies Attend each week’s class. Come prepared and be willing to listen to lectures and participate in Q & A . Come to workshops prepared and be ready to engage in activities. Students are encouraged to contribute through discussion and questioning that draw upon their life a nd learning experiences. You can use the student forum for discussions and requesting clarifications. Lectures for D istance Students We will attempt to post video of internal class lectures, but if not, we deliver short lectures to distance students by audio podcast each week . We may set up online discussions in a workshop type format on occasion. Distance students are encouraged to engage in Skype or phone calls with course coordinator to discuss their questions or concerns. Please book these calls by email with the course coordinator directly at d.paul [email protected] Live and Recorded Lectures When synchronous (‘live’) lectures are offered online, MBS guidelines states these should be recorded and provided for students who may have been unable to make the live lecture time. ? Your lecturer will advise you the lecture is about to be recorded (and you’re requested 157.340 Course Guide 15 to mute yourself when not contributing). ? Copyright of the recordings resides with Massey University. You have access to the recordings for learning purposes only. ? If you download the recordings this may only be for your personal use: you are not permitted to redistribute them, profit from them etc. ? The above points about recordings of online synchronous lectures are covered by existing Massey policy ( Recording of Scholarly Work and Student Work Policy ). ? If there’s a reason the live lecture can’t be recorded, content notes or other supporting material will be made available. NB Recordings of lectures will only be available to students enrolled in your course. NB. Any time you are participating i n a live session (by Zoom, Connect, etc) please observe appropriate etiquette. This means being considerate of others by muting yourself when not speaking, ensuring you’re adequately clothed (!), and not indulging in activities on camera you’d prefer othe rs not to see. Role of Workshops/Tutorials Students are expected to attend workshops and be prepared to contribute. Role of Stream Stream is Massey’s version of Moodle that many of you will have encountered at school. This is our learning environment – it’s our virtual classroom. It is the main place the resources for this course are stored, and it is also where we talk with each other. The Stream site will be available two weeks before the teaching semester officially begins. That means you don’t have to wait to get going - you can start exploring the environment and even start reading in advance. Weekly tasks for 157. 340 study 157.340 Course Guide 16 This is a 15 -credit paper with a pre -requisite of any 15 credits. You are expected to put in approximately 10 hours per week for 14 weeks. Each week , your 10 hours’ study should include the following: 1. Read and prepare materials 2. Attend class and contribute to discussions 3. Find answers to the questions of the week. You are encouraged t o l ook for any other interesting articles and share it with the class when attempting to answer the given questions. 4. Work on assignment. Course outline: Semester 1 20 21 Week # Topic Readings Workshops (internal) Assessment Text (Stone) 1 22 February Course Introduction and Personal Knowledge Management Assigned Readings 2 1 March Data, Information and Knowledge Ch.1 Concept of Knowledge 3 8 March Knowledge Management Ch.2 Defining KM Ch.3 History of KM Ch.4 Elements of KM 4 15 March KM and Technology Ch.5 Knowledge Management Tools 5 22 March Online Midterm Test Midterm Test See Above (Assessments) for details and times 6 29 March Culture and KM Assigned Readings 5 – 16 April Mid -Semester One break 7 19 April Big data/Analytics and Business Assigned Readings 157.340 Course Guide 17 Intelligence 8 26 April KM and Decision Making Assigned Readings 9 3 May Implementing Knowledge Management Assigned Readings Assignment Due 2:00pm 10 10 May Knowledge Contexts – Networks, Social Media and Virtual Teams Assigned Readings 11 17 May Beyond Knowledge - Wisdom Assigned Readings 12 24 May Final Test Final Test See Above (Assessments) for details and times 157.340 Course Guide 18 Communicating with each other The primary means of communication, further to our interaction in the lectures, are the Stream forums. These can be found under the Communication Tools tab on Stream. Please use these forums to communicate with us, rather than contacting us via email. There are several forums, each with a different purpose. They are: News forum : This is a one -way forum from us to you. Look here for important updates about this course. Note that these announcements will automatically be sent to your registered email address. If you see an email with 157.340 in the subject line, PLEASE READ IT - it will be important! General Enquiries : Use this forum to ask your course staff questions. We will monitor this forum. Student Discussion : Use this forum to chat with your classmates. This forum will not be monitored by staff. Confidential Communication : Use this to communicate with course staff about private matters, such as ill health, prison terms, etc. If you "subscribe" to a forum, new messages get emailed to you (this is automatic for the News Forum). Communication expectations We think it’s important that you’re really clear from the outset both what we expect of you and what you can expect of us . Here is what you can reasonably expect of me: ? responses to all discussion forum postings within 48 hours during the working week (Monday -Friday); ? responses to any private communication within 48 hours during the working week; Within reason, we also have a couple of expectations of you: ? use a meaningful subject line in your discussion postings and put 157.3 40 in the subject line of all emails you send to us ; ? use the Stream discussion forums appropriately; ? support your colleagues in the course – that means encourage, help, and respect your fellow students.