PGBM146 Value Creation in Organisations: Managing Operations and Marketing

PGBM146 Value Creation in Organisations-Managing Operations and Marketing Operations Management Session 1 – Seminar Preparation and Questions Semin ar work shop – 2 ho urs [Ca se Study]: De sign House Partnerships at Concept Design Services (C DS) Q1 – Why is operations manageme nt important in CDS? Q2 – Draw a Process Map block diagram of the CDS’s Operations Q3 - Draw a 4 Vs profile for the company’ s products and services Q4 – Wh at wo uld you recom mend to the company if th ey asked you to advice them in improving their operations? Q5 – Based on your recommendation in Q4 above, how would validate the change (if any) in the process map