BUS204 Total Quality Management

Read the article entitled; “Comparative study of framework, criteria and criterion weighting of excellence models,” by Balvir Talwar. This article can be found in SUSS digital library and the reference source is: Balvir Talwar, “Comparative study of framework, criteria and criterion weighting of excellence models,” Measuring Business Excellence, Vol 15 No. 1, 2011, pp. 49-65. Interpret the gist of the above-mentioned article and answer the following questions:Question 1Provide a concise summary of your understanding of the author’s research purpose and his approach to compare various business models. Question 2Identify and review the main findings of the author’s research.