Cultural and HRM Considerations for UK Companies Locating Call Centers in Japan

Learning Outcomes Assessed

Learning Outcomes Assessed:

LO1: Critically appraise the impact of culture on managerial decision making in relation to international human resource management.

LO2: Evaluate the management of people as a business resource integral to international organisational strategies.

Assessment Brief:

As an IHRM Consultant, you have been asked to critically evaluate what cultural and HRM issues UK companies need to take into consideration when locating a call centre operation in Japan. In answering this question, you need to show an awareness of both the advantages and any potential issues that could be encountered.

Secondary Research Level HE6 - It is expected that the Reference List will contain between fifteen to twenty sources. As a MINIMUM the Bibliography should include three refereed academic journals and four academic books.

Assessment Criteria

< 40% (Fail) Unsatisfactory Performance

There are deficiencies or omissions in the level of discussion and scope of the literature relating to the study of International HRM. There is incomplete presentation, inaccurate citing and referencing showing limited research and study skills. The written style lacks fluency and comprehension. There is a poor grasp of the theoretical and conceptual frameworks and models. The work shows little or no analysis of the key issues, concepts and frameworks relating to International HRM. There is poor integration of these areas in relation to the question set.

40 to 49% (III Class) Work of Satisfactory Quality

The work demonstrates a basic understanding supported by only a limited discussion of the literature relating to the study of International HRM. The presentation is coherent, although there are some omissions in the text in terms of the citing and referencing used revealing a rudimentary grasp of the research and study skills required. There is limited if any integration and analysis of the theoretical and conceptual frameworks and models relating to International HRM. There is poor reflection and evaluation of the key issues and themes introduced.

50 to 59% (IIii Class) Work of Good Quality

There is broad understanding supported by good discussion of the literature relating to the study of International HRM. The presentation is fairly fluent, with appropriate citing and referencing displayed revealing an acceptable standard of the research and study skills required. There is integration and analysis of the theoretical and conceptual frameworks and models relating to International HRM. This is supported by elementary reflection and evaluation of the key issues and themes introduced.

60 to 69% (IIi Class) Work of Very Good Quality

The work demonstrates a very good understanding supported by a wide discussion of the literature relating to the study of International HRM. The presentation is fluent and well written, with accurate citing and referencing displayed revealing an acceptable standard of the research and study skills required. There is clear integration and analysis of the theoretical and conceptual frameworks and models relating to International HRM. This is supported by thoughtful reflection and evaluation of the key issues and themes introduced

70% + (I Class) Work of Exceptional Quality

There is excellent conceptual understanding supported by a comprehensive discussion of the literature relating to the study of International HRM. The presentation is fluent, concise and extremely well written, with accurate citing and referencing displayed revealing an acceptable standard of the research and study skills required. There is very effective integration and analysis of the theoretical and conceptual frameworks and models relating to International HRM. This is supported by thoughtful and incisive reflection and comprehensive evaluation of the key issues and themes introduced.

Demonstrates a comprehensive knowledge of theory and practice for this level. Demonstrates ability in the manipulation and transfer of subject material to demonstrate a solid understanding of the issues.

Makes creative use of appropriate arguments and/or theoretical models. Contains some distinctive or independent thinking.

A comprehensive discussion of the material resulting in clear, logical conclusions.

Demonstrates a sound knowledge of theory and practice for this level.  Manipulates and transfers some material to demonstrate a clear grasp of the themes, questions and issues.Uses appropriate arguments or theoretical models. Clear and valid discussion of the material. Clear, logical conclusions.