Primary heading that summarizes the overall topic

Secondary headings that divide the content into specific subtopics

SECTION A

Answer ALL TEN questions a) & b) on this sheet in 300 of your own words

a) Cut and Paste the Correct answer from the Multiple Choice Question

b) Give 2 pieces of information per extension question, 200 word count

Q1.

a)Banks (1988) helped to determine the Job Needs Analysis (JNA) via the

A.Job Relevance Listing

B.Job Component Inventory

C.Job Performance Management

D.Job Requirements

E.Job Design

Cut and paste the correct answer here (not counted in wordage):

b)Give two reasons why it is so important to perform a Job Needs Analysis.

i)It is important to perform a Job Needs Analysis because

ii)It is also important to perform a JNA because

Q2.

a)In the USA new legislation requires organisations to report on

A.Highest earners

B.Lowest paid workers

C.Highest paid workers

D.Ratio of Low: High Worker Pay

E.Bonuse S

Cut and paste the correct answer here (not counted in wordage):

b)Name two ways in which organisations could reward high performers better?

i)Organisations could reward high performers better by

ii)Organisations could also reward performers better by

[Questions continue on the next page]

Q3.

a)Which of these could positively impact on the credibility of Performance Management

A.Halo effect

B.Horns effect

C.Crony effect

D.Discrimination

E.Diversity Management

Cut and paste the correct answer here (not counted in wordage):

b)Looking at one of the negative tendencies listed above, describe it and a potential cost to the organization of allowing it to persist.

i)The negative tendency chosen is _____________________and this involves

ii)A potential cost to the organisation from this tendency is

Q4.

a)Van Dyne et al. (2003) identify which of these as a type of silence

A.Deaf

B.Pro-Social

C.Negligent

D.Unco-operative

E.Aggressive

Cut and paste the correct answer here (not counted in wordage):

b)Considering the three types of silence outline the motivation of two of these

i)One type of silence is _________________ and this involves

ii)Another type of silence is ___________________and this involves)

Q5.

a)Which of these is not a recognised interview format

A.Unstructured

B.Situational

C.Assessment

D.Structured

E.Telephone

Cut and paste the correct answer here (not counted in wordage):

b)Suggest an advantage and disadvantage of one of the interview types above.

i)The interview type of ___________________ has the advantage of

ii)This same interview type has the disadvantage of

Q6.

a)OCB stands for

A.Organizational Corporate Behaviour

B.Organized Citizenship Behaviour

C.Organising Citizens in Behaviour

D.Organizational Citizenship Behaviour

E.Organized Corporate Behaviour

b)What does OCB involve and what must staff guard against?

i)OCB involves

ii)When implementing OCB, staff must guard against

Q7.

a)A psychological response to threats and dangers according to Oreg (2003) is

A.Processing quicker

B.Compliance

C.Rigidity

D.Feelings of inadequacy

E.Renewed energy

b)State two ways that this could impact on the organisation’s success

i)One way that this could impact on the organisation’s success is

ii)Another way that this could impact on the organisation’s success is

Q8.

a)In Forced Ranking/ The Vitality Curve the 10% section is comprised of

A.Players

B.Stars

C.Cash Cows

D.Steady Eddies

E.Top

b)Identify how two of the elements above related to Forced Ranking would be assessed as within the appraisal process.

The first element of Forced Ranking is _____________________and these workers would be assessed as

The second element of Forced Ranking is __________________________and these workers would be assessed as

Q9.

a)Which one of these is a feature of Newman’s (2000) 2nd Order Change

A.Individual Initiative

B.Realigning

C.Delayering

D.Enhancing

E.Improving

b)Name two differences between a first and second order change

i)A first order change would involve ___________________________; whereas a second order change would

ii)A first order change would involve ____________________________; whereas a second order change would

a)Which of these is not one of the 9 protected characteristics according to the Employee Rights Regulation: Equality Act (2010)?

A.Age

B.Disability

C.Gender Reassignment

D.Pregnancy and Maternity

E.Culture

b)The 2010 Equality Act also introduced Social InclusionState what Social Inclusion means and how an organisation could fulfil their commitment to it.

i)Social Inclusion means

ii)An organisation could fulfil their commitment to Social Inclusion by

Write your answers directly onto this paper that you have downloaded.

Q11.Strategic Human Resource Management

Examine two related practical difficulties that HRM practitioners experience in trying to make a strategic contribution to their organisation and suggest how these might be overcome by illustrating them with the Strategic HRM models studied.

Q12.Performance Appraisal

Performance appraisal is often criticised by both appraisers and appraisees, explore how appraisal problems could be tackled via appropriate models of appraisal with links to aligned reward approaches.

Q13.Reward Management

Reward Management is challenged when there is a mix of volunteers and salaried staff. Consider which models of Reward FLY could use to engage all staff.

Q14.Change Management

Consider how FLY could use any of the change models covered on the module, to develop the charity on a larger scale.