Applying M/M/s Queuing Model at IMD Help Desk: Analysis and Recommendations

Important Assumptions for the M/M/s Queuing Model at IMD Help Desk

Task:

Study the case study document.  Then answer the following questions.
1.List six important assumption required to apply the M/M/s queueing model at the IMD help desk for evaluating the two alternative presented in this analysis.  
2.Perform an analysis using the M/M/s queuing model by evaluating each of the two options, over the three time periods.  Experiment with different numbers of servers and observe the balance of service costs (i.e., number of servers, required expertise, etc.) and customer service (i.e., waiting time, queue size, etc.).  Complete the following table showing your recommended number of servers for each time period.  State the criteria you used to make these choices and justify your recommendations.
3.Based on the analysis of each option above, make an overall recommendation.  Should IMD implement the first option (segmented service) or the second option (common service).  Be aware that it is not possible to reconfigure the layout between times, and it is not possible for the segmented lines to share service workers.