Risk Management Plan for Health Network, Inc.

Risk management is an important process for all organizations. This is particularly true in information systems, which provides critical support for organizational missions. The heart of risk management is a formal risk management plan. This project allows you to fulfill the role of an employee participating in the risk management process in a specific business situation.

You will gain an overall understanding of risk management, its importance, and critical processes required when developing a formal risk management plan for an organization.

You are an IT security intern working for Health Network, Inc. (Health Network), a fictitious health services organization headquartered in Minneapolis, Minnesota. Health Network has over 600 employees throughout the organization and generates $500 million USD in annual revenue. The company has two additional locations in Portland, Oregon and Arlington, Virginia, which support a mix of corporate operations. Each corporate facility is located near a co-location data center, where production systems are located and managed by third-party data center hosting vendors.

Health Network has three main products: HNetExchange, HNetPay, and HNetConnect.

HNetExchange is the primary source of revenue for the company. This service handles secure electronic medical messages that originate from its customers, such as large hospitals, which are then routed to receiving customers such as clinics.

HNetPay is a web portal used by many of the company’s HNetExchange customers to support the management of secure payments and billing. The HNetPay web portal, hosted at Health Network production sites, accepts various forms of payments and interacts with credit-card processing organizations.

HNetConnect is an online directory that lists doctors, clinics, and other medical facilities to allow Health Network customers to find the right type of care at the right locations. It contains doctors’ personal information, work addresses, medical certifications, and types of services that the doctors and clinics offer. Doctors are given credentials and can update the information in their profile.

Health Network customers, which are the hospitals and clinics, connect to all three of the company’s products using HTTPS connections. Doctors and potential patients can make payments and update their profiles using Internet-accessible HTTPS websites.

Health Network operates in three production data centers that provide high availability across the company’s products. The data centers host about 1,000 production servers, and Health Network maintains 650 corporate laptops and company-issued mobile devices for its employees.

Upon review of the current risk management plan, the following threats were identified:

• Loss of company data due to hardware being removed from production systems
  
  
• Loss of company information on lost or stolen company-owned assets, such as mobile devices and laptops
  
  
• Loss of customers due to production outages caused by various events, such as natural disasters, change management, unstable software, and so on
  
  
• Internet threats due to company products being accessible on the Internet
  
  
• Insider threats
  
  
• Changes in regulatory landscape that may impact operations

Senior management at Health Network has determined that the existing risk management plan for the organization is out of date and a new risk management plan must be developed. Because of the importance of risk management to the organization, senior management is committed to and supportive of the project to develop a new plan. You have been assigned to develop this new plan.

Additional threats other than those described previously may be discovered when re-evaluating the current threat landscape during the risk assessment phase.

The budget for this project has not been defined due to senior management’s desire to react to any and all material risks that are identified within the new plan. Given the company’s annual revenue, reasonable expectations can be determined.

This project is divided into several parts, each with a deliverable. The first four parts are drafts. These documents should resemble business reports in that they are organized by headings, include source citations (if any), be readable, and be free from typos and grammatical errors. However, they are not final, polished reports.

Senior management at Health Network allocated funds to support a risk mitigation plan. They have requested that the risk manager and team create a plan in response to the deliverables produced within earlier phases of the project.

The risk mitigation plan should address the identified threats described in the scenario for this project, as well as any new threats that may have been discovered during the risk assessment. You have been assigned to develop a draft of this new plan.

• Format: Microsoft Word (or compatible)
• Font: Arial, size 12, double-space
• Citation style: Your school’s preferred style guide
• Estimated length: 4–6 pages

• I created a basic risk mitigation plan that addresses the identified threats in the project scenario, as well as any new threats that may have been discovered during the risk assessment.
  
  
• I created a professional, well-developed draft report with proper documentation, grammar, spelling, and punctuation.
  
  
• I included citations for all sources used in the report.
  
  
• I followed the submission guidelines.