Importance of Effective Communication in the Workplace - Assessment Criteria 1.1

Assessment Criteria for Effective Communication in the Workplace

Assessment must be conducted with reference to the assessment criteria (AC). In order to pass the unit, every AC must be met Assessors will normally award marks for every AC and then total them into a percentage.  However, for greater simplicity, there is the option to not use marks at all and merely indicate with a ‘Pass’ or ‘Referral’ in the box (below right).  In order to pass the unit every AC must receive a ‘Pass’ Where marks are awarded according to the degree to which the learner’s evidence in the submission meets each AC, every AC must be met, i.e. receive at least half marks (e.g. min 10/20).  Any AC awarded less than the minimum produces an automatic referral for the submission (regardless of the overall mark achieved).  

Sufficiency descriptors are provided as guidance.  If 20 marks are available for an AC and the evidence in the submission approximates to the ‘pass’ descriptor, that indicates it should attract 10 marks out of 20, if a ‘good pass’ then ca. 15 out of 20.  The descriptors are not comprehensive, and cannot be, as there are many ways in which a submission can exceed or fall short of the requirements.
    
1.    Learner named above confirms authenticity of submission.

2.    ILM uses learners’ submissions – on an anonymous basis – for assessment standardisation.  By submitting, I agree that ILM may use this script on condition that all information which may identify me is removed.  

However, if you are unwilling to allow ILM use your  script, please refuse by ticking the box Learning Outcome / Section 1:  Understand the importance of effective communication [44 Marks]

[Typical standard that , if replicated across the whole submission, would produce a referral, borderline pass or good pass result]

AC 1.1
•    Explain why clear and effective communication is essential in the workplace
    •    There is no explanation of why clear and effective communication is essential in the workplace
•    Explanation is minimal or  incorrect    

•    An explanation of why clear and effective communication is generically essential is given although it is related implicitly rather than explicitly to the workplace and/or it is not explained what might be the result if communication is not clear and/or effective    •    Gives a detailed explanation of why clear and effective communication is essential with its importance to the workplace made explicit
•    Explains what constitutes clear and effective communication and how to ensure clarity and effectiveness
•    Explains what might be the result if communication is not clear and/or effective.