Steps for Developing an E-commerce System for BBQfun

a)    The physical resources of BBQfun are an essential requirement for revamping and reframing the entire business system. The major steps of resourcing are:
•    To develop a training module for BBQfun.
•    To develop and hand out e-commerce manuals to the four senior employees who will be redesignated and to new employees
•    To reposition employees of BBQfun to help the new of the four trainees to learn and understand the discipline of the company
•    To BBQfun it needs to take baby steps in the beginning. They should allot easy tasks for the new recruits to make them confident for the future.
•    To the BBQfun Company it needs to be patient with the new recruits and the newly positioned employees as it requires time to re-establish a business in the modern business world of competition.
The procurement of the resources required for BBQfun are:
Plant and equipment
•    six trucks
•     three folk lifts

Warehouse and office reconfiguration


b)    Human Resourcing is one of the major steps in developing an e-commerce website. The steps are :
1.    Recruiting
•    The company requires 2 online staffs and 6 delivery drivers for two different locations (Head office in Brisbane and Gold Coast office)
•    The 2 employees are retained and they will be repositioned into online staffs
•    Four warehouse workers are also to be hired with them.
Steps
•    Identifying knowledgeable people having an understanding of e-commerce websites and experienced drivers (Jayaraman & Purushothaman, 2016).
•    Planning the entire recruitment process (Jayaraman & Purushothaman, 2016).
•    Providing advertisements to search and identify the suitable employees (Jayaraman & Purushothaman, 2016).
•    Assessing the candidates through face to face interview and test.

2.    Training:
•    HR should follow the manual mentioned in the physical resources during the initial training sessions of the employees.
Duration of training for the online employees
•    The training period for the older employees and new recruits would be of 10 days and 15 days respectively.
The module of the training for the online staffs shall include
•    Use E-learning to educate
•    Micro-learning
•    Rewards for Achievements
•    Sharing of success stories of other companies
•    Train to make them compete.
Training for the offline employees
•    The training duration should be of 7 days
•    The training should include coordination and emancipation.
Training of the drivers
•    The training duration is of 3 days
•    The drivers should be explained about their role and timing properly.

3.    Communication:
The steps to be taken to build a communication
•    To define expectations from the management
•    To make them involved
•    To show empathy to the employees
          Communication system
•    The communication chain from employees of lower designation to the employees of higher designations.
•    The company would invest on essential requirements like telephones, IT and ISP cost.
c)    Timelines and milestones for implementing the e-commerce strategy are:
Timeline
•    The timeline for the action plan should not be extended more than one year and 3 months.
Milestone
•    According to the sales target of 11 million USD, .each online sales employee should take the responsible for selling 2750 hundred thousand USD.
•    The sales of the barbecues and other equipments depend upon the the internal and external coordination of the employees.
•    The drivers and the warehouse employees will be dependent on the work done by the online sales employees.
d)    Consultation and communication processes depend upon the technology and management of the company (Chung, 2016).
•    Consultation: The employees should consult with the HR first and then approach the higher employees.
•    Communication: Internet, Intranet and Extranet will be utilised in the company.

Physical Resourcing

Human resourcing requirements for BBQfun

BBQfun is going to implement the plan of expanding its online business. The expansion will happen through few new employments and up gradation. The human resource is requiring online employees and planning to upgrade some offline employees. Mr. Les Goodale, the Human Resource Manager of BBQfun has decided that the following resources are required.

The existing infrastructure of BBQfun required up gradation. The company does not have the option of offering all of its products in online stores or delivering them everywhere. So the company will be hiring new online employees who will ensure that the company meets its online demands. New two online sales employees will be mainly responsible for this. The upgraded offline infrastructure will also require the old efficient employees, so the company is also investing on upgrading the old employees to the new systems. For delivering and storing the material the company will be buying trucks and hire six drivers for those. The newly appointed warehouse workers will take care of the storing dedicatedly. The company should give immediate priority to hiring the new online sales employees as whole of the plan is based on them.

2.     A plan to source the human resource requirements

The management will prepare an inventory that will record all the present employees, their skills, qualifications and other necessary information (Holtgrewe). Currently there are 3 online customer service and sales representatives.

The analysis will lead to identify the requirements which have already been identified above.

The future and the whole structure of the organization must be considered while implementing the human resource plan.

The potential candidates will be communicated through advertisements. Few significant human resource consultancies will be contacted. The candidates will be selected through proper evaluation process by the HR department (Kavanagh and Johnson).  Necessary training will be provided to certain candidates.

Through the detailed selection process the human resource management of the company will hire the new online representatives. The administration after discussing with finance department the company will be investing not more than 30000 thousand dollars. Before starting the interview process the company will set up a board that will evaluate the current strength and identify specific needs. The human resource manager and line manager will plan the induction for the new employees. The management has to prepare a working environment for the new employees who will bring maximum profit in short time. The induction will happen for a few weeks as the new employees need time to get accustomed and old employees might take more than expected time to complete the process. The entire process from pre employment requirements to induction will have to be completed before 1^st of October, 2014.