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BSBPMG513 Manage Project Quality
Answered

Assessment Task

PART 1 (Knowledge) will assess your overall knowledge of key project management concepts: determination of project quality requirements, implementation of quality processes and project quality improvements.

To satisfactorily complete PART 1 you should respond to all the questions satisfactorily. Seek feedback from your trainer for any incorrect answer to clarify any doubts or work on any knowledge gap.

PART2 (Reflection) will assess your ability to identify and clarify key project management elements to develop a project quality plan.

To satisfactorily complete PART 2, you should demonstrate a critical and constructive approach when developing your answer based on the given scenario

Answer
Definitions

Continuous Improvement

Continuous Improvement is an ongoing effort to improve the services and products in an organization. These efforts can be incremental or breakthrough depending on the type of improvements that is being planned. The process are constantly monitored and improved so that the efficiency, effectiveness and flexibility can be increased (Lam, O'Donnell & Robertson, 2015).

The Deming Cycle Plan

The secret to continuous improvement lies in the employees’ dedication. This basically happens when they try to improve their services, process and products by applying their faculties to look on to the matter and to check how the productivity and efficiency can be increased among the employees (Dudin et al., 2015).

Six Sigma

Six sigma is quality assessment program that aims in the improvement of the products and services. It is a data driven and follows a particular method for eliminating any sort of defects in any of the processes which include from manufacturing to transactional and also the product and services (Evans & Lindsay, 2014).

Lean

Lean basically means using fewer resources to create more value for the customers. A lean organization focuses mainly on the customer value and process to increase it continuously. The main aim is to provide perfect value to their customers through perfect value creation that ensures zero waste (Pekuri, Pekuri & Haapasalo, 2014).

Total Quality Management


Total Quality Management or TQM is proactive process that aims in describing the management approach to long term success through customer satisfaction. In Total Quality Management Process, all the members of an organization take an active part in improving the quality, services, products, processes and culture where they usually work (Dale, 2015)

Mention 3 quality standards that can apply to organizations and define them.


Quality Planning: Companies should make a detailed plan about the quality of their product and services so that they do not have to face any problem.
Quality Assurance: Companies should assure the quality of the products and services so that customers buy their product every time.
Quality Control: Companies should try to inspect all the products so that no defective products reach to the company.

Name and briefly explain 3 quality assurance tools

Check Sheet: It is a generic tool used for collecting and analyzing data and is adapted for various works.
Control Chart: Used to study how process is changed over the time.
Pareto Chart: Displays the most significant factors using the bar graph (Chopra, 2015).

Name and describe 3 quality control tools.

Flowchart: Used to determine when there are some breakdowns in work process.
Check Sheet: It is used to collect data and analyze them.
Control Charts: It is used to show the data over time to determine how the company is progressing (Konieczka & Namiesnik, 2016).

Describe 4 roles and responsibilities of quality management personnel

They act like the staff advisors and help the line managers to deal with various issues. As a counselor, they guide and pay attention to the problems and tries the level best to solve them.

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