Your assessor will be looking for:
? communication skills to address team performance issues or conflict
? planning and organisational skills to keep team focused on work outcomes
? knowledge of group behaviour to build team cohesion
? knowledge of how to support team members to achieve goals through coaching, mentoring, training, etc.
? knowledge of resolution techniques or strategies.
? No changes to the assessment procedure or specification are required.
? The meeting may be conducted and observed via video or teleconferencing.
? Documentation may be submitted electronically.
? A follow-up interview may be required (at the discretion of the assessor).