Building Trust Through Quality

How do the various definitions of quality discussed relate to thequality practices at Gerber?

2.How does Gerber exhibit the fundamental principles of total quality – customer and

stakeholder focus, participation and teamwork, and a process focus and continuousimprovement?

3.How did quality help Gerber overcome the crisis it faced in the consumer-tamperingsituation? What are the practices & lessons at Gerber useful for other companies in

the baby formula industry when faced in consumer confidence crisis?