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How would you address the employee’s complaint?
The complaint was that in the Christmas Party some non-Christians were excluded from the celebration. This was the excellent opportunity for the team to bring them together as a team but the employees have brought religious division instead of this. Therefore, the complain has to be solved as soon as possible to regain their profitability in business.
The vision of the company was to provide value for the customers, investors and employees while in this case the value of some employees has not provided. The company’s policies regarding the diversity management is to give a cultural sensitivity among the employees and every employee should be considered as only the employee rather representative of any religion or cast. However, in this case, the employees were discriminating between Christian and non-Christian members to attend the party. According to Yoder, (2014), Australia is a multicultural country and the people of this continent have the right to live according to their own culture. Therefore, a cultural diversity is followed in every organisation within it while the JKL Industries has been deviating this rule. The government has implemented a policy called Multicultural Access and Equity Policy to ensure the diversity of culture in every sector considering the leadership, capability, performance, responsiveness, engagement and openness (Goetsch & Davis, 2014). Therefore, the Manager of this branch has to implement some strict rules and regulations as well as have to revise older policies to reduce this issue. The employees should take part in the interaction and express their views on it to solve it mutually. It will increase the awareness of their ethical values to resolve the problem sooner within the team.
In order to solve the problem mentioned in the first question, the Manager of Brisbane should arrange a meeting with the team members that is suffering from the cultural differences among the members. According to Laschinger et al. (2014), a leader should take the initiative to solve the problems in the team regarding any professional issue. It is the responsibility of managers to manage their team members with powerful leadership management skills. Leaders are required to know and use the inter communication skills, which helps them to interact with the team members to understand their views (Mitchell, 2013). In this case, therefore, the manager of Brisbane branch has to implement their communication skill to improve their internal relationship. The manager should arrange a meeting in which the communication should be very personal way. Personal way means that the communication should be very softly. The talking process always affects the relationship and trust making with someone. Therefore, manager should not use any forked language to interact with thee employees. It will create a bonding with the employees that enable them to feel free to share their views directly without any hesitation.
In this case, the manager has faced the problem of communicating with the employees who has faced the issue of cultural division in attending the party. Manager has to identify first the mistakes that were conducted in last time when they have discussed the organisational policies and regulations (Barak, 2013). The manager should revise the policies regarding the behaviour to provide all the employees same regulations. This meeting will hold based on a particular communication style that should be adopted by the manager in this scenario. Therefore, if the manager can implement a very frank environment in the workplace that the employees can share their own views with the authority of JKL Industries, then the problem will be solved.
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