Management, Organizational Behavior, and Quality Control Quiz

Question 1

Q1. Which variable of SWOT analysis identifies changing consumer tastes, hostile takeover offers, and new government regulations?     a. threats     b. opportunities     c. strategies     d. internal factors     e. weaknesses Q2. Sometimes a corporation buys and operates multiple businesses in compatible industries as part of its corporate strategy. This is an example of what type of strategy?     a. customer-driven diversification     b. unrelated diversification     c. e-partnering     d. strategic diversification     e. complex collaborations Q3. When a sales manager compares actual sales to the quarterly sales quota, she is performing the controlling function of management.     a. True     b. False Q4. When IBM analyzes its internal strengths and weaknesses, it is conducting an organizational analysis.     a. True     b. False Q5. The starting point in effective management is setting goals.     a. True     b. False Q6. Which aspect of the management process involves determining what the organization needs to do and how best to get it done?     a. organizing     b. planning     c. controlling     d. processing     e. monitoring Q7. Which of the following are responsible for production and quality control?     a. information managers     b. human resource managers     c. first-line managers     d. operations managers     e. marketing managers Q8. Marty uses computer forecasts to determine possible outcomes of an intended change in his division. What element of management is Marty utilizing?     a. strategy formulation     b. goal setting     c. crisis management     d. contingency planning     e. related diversification Q9. When conducting a SWOT analysis of an organization, which question can help management brainstorm for the weaknesses section of the analysis?     a. What external changes present interesting possibilities?     b. What aspect of the organization's vision can be altered?     c. What necessary skills do the organization's employees currently lack?     d. What does the organization offer that makes it stand out from other organizations?     e. What external economic forces can affect the organization's bottom line? Q10. Which type of manager is responsible for implementing the strategies, policies, and decisions made by top managers?     a. first-line manager     b. middle manager     c. supervisory manager     d. office manager     e. financial managers Q11. For the delegation process to work smoothly, responsibility must slightly exceed one's level of authority.     a. True     b. False Q12. Jack Welch, former CEO of General Electric, stated, "If you don't let managers make their own decisions, you're never going to be anything more than a one-person business." What style of management is Welch proposing?     a. authentic management     b. linear management     c. centralized management     d. group management     e. decentralized management Q13. Which feature characterizes the organization of centralized firms?     a. flat     b. tall     c. very large     d. responsive to change     e. well capitalized Q14. Which of the following clarifies structure and shows employees where they fit into a firm's operations?     a. delegation     b. departmentalization     c. organization charts     d. mission statement     e. job descriptions Q15. What kind of departmentalization happens when an organization is divided into operations related to different products?     a. functional departmentalization     b. process departmentalization     c. customer departmentalization     d. geographic departmentalization     e. regional departmentalization Q16. What type of departments is linked to the production and sales of specific products?     a. staff departments     b. matrix departments     c. line departments     d. organizational departments     e. entrepreneurial departments Q17. An international organization is one in which traditional boundaries and structures are minimized or eliminated altogether.     a. True     b. False Q18. Frequently, the informal organization effectively alters a company's formal structure.     a. True     b. False Q19. What is authority that flows up and down the chain of command called?     a. staff authority     b. departmental authority     c. delegated authority     d. divisional authority     e. line authority Q20. The building blocks of all organizations are specialization and centralization.     a. True     b. False Q21. Which of the following allows people to choose their working hours by adjusting a standard work schedule on a daily or weekly basis?     a. job enrichment     b. flextime programs     c. job enlargement     d. job redesign     e. work sharing Q22. An employee with a low level of social skills would be unlikely to do which of the following?     a. be very detail oriented     b. circulate a get-well card     c. produce creative work     d. work well independently     e. track milestones effectively Q23. What is the term for behavior that is related to doing a certain job?     a. performance behavior     b. interpersonal behavior     c. disruptive behavior     d. potential behavior     e. assertive behavior Q24. According to the classical theory of motivation, attention from the supervisor is more of a motivator than money.     a. True     b. False Q25. Two-factor theory examines the relationship between effort and performance.     a. True     b. False Q26. Which of these is one of the "big five" personality traits?     a. openness     b. logic     c. creativity     d. organization     e. musical talent Q27. Douglas believes that his employees are self-motivated and growth-oriented. He is what type of manager?     a. Theory Y     b. Theory X     c. classical     d. hierarchical Q28. Hygiene factors affect motivation only if they are absent or fail to meet expectations.     a. True     b. False Q29. You need to assign a task to one of your employees. The task involves a high level of detail. To whom should you assign the task?     a. Amy, who exhibits high agreeableness and low conscientiousness     b. David, who exhibits more negative emotionality and low agreeableness     c. Sarah, who exhibits high openness and low negative emotionality     d. Winston, who exhibits high conscientiousness and low extraversion     e. Liza, who exhibits high creativity and low negative emotionality Q30. Behaviors that detract from, instead of contribute to, organizational performance are known as what?     a. inclusive     b. disruptive     c. counterproductive     d. turnover     e. associative Q31. Consistency refers to which of the following?     a. the principle that quality belongs to each person who creates it while performing a job     b. the sameness of product quality from unit to unit     c. the sum of all activities involved in getting high-quality products into the marketplace     d. the process by which a company analyzes a competitor's products to identify desirable improvements     e. providing value by making products available where customers want them Q32. Operations control includes materials management and quality control.     a. True     b. False Q33. Which of the following would be considered a low-contact service?     a. surgery     b. haircut     c. massage     d. electric power     e. piano lesson Q34. The sales department relies on the engineering department to send samples and quotes to prospective customers on a timely basis; the sales department may be considered the engineering department's internal customer.     a. True     b. False Q35. When a company turns out costumes in time for Halloween, it creates which type of utility?     a. ownership     b. time     c. form     d. place     e. value Q36. Services are more tangible, more customized, and more storable than most products.     a. True     b. False Q37. When a worker at Toshiba takes apart a Xerox copier and tests each component, it is engaging in what activity?     a. competitive product analysis     b. benchmarking     c. total quality management     d. quality reliability analysis     e. value-added analysis Q38. Which term refers to how well a product does what it is supposed to do?     a. capacity     b. consistency     c. reliability     d. performance     e. quality control Q39. When Dell Inc. shares information to improve the overall flow through a system composed of companies working together, it is engaging in which of the following?     a. distribution chain management     b. total quality management     c. supply chain management     d. service channel analysis     e. supplier selection analysis Q40. A process flowchart identifies the sequence of production activities, movements of materials, and work performed at each stage of the process.     a. True     b. False