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Portfolio of Work in Supervisory Management: Case Study Irish Hygiene Services Ltd.


A portfolio or collection of work is a collection and/or selection of pieces of work produced by the learner over a period of time that demonstrates achievement of a range of learning outcomes. The collection may be self-generated or may be generated in response to a particular brief or tasks/activities devised by the assessor’ Word Count: 4000 (+/- 10%). Please note if you do go over your word count, deduction will be at tutor discretion, based on the relevance of the information submitted. Please note: the following are not included in your word count: Contents page, Title page, Bibliography/reference list, Appendices. Guidelines:

• You are required to compile a Portfolio or Collection of Work to showcase your understanding of various aspects of supervisory management in the workplace.

• A Portfolio of work is designed to be carried out without direct supervision; however, the Tutor/Assessor may arrange to review your work in detail periodically.

• You may make use of any approved internet and other resources available to you to assist you in the compilation. However, the compilation should be prepared in your own words and quotes/material used from the work of others must be suitably acknowledged.

• The Portfolio Assessment Cover Sheet must be completed by you and is required to be submitted along with your Portfolio.

• It is important that you demonstrate in your answers that you have studied and understood the course materials and that you apply the relevant theories and concepts. Based on a case study provided, you are required to complete the 6 requirements below. Portfolio Case Study Irish Hygiene Services Ltd. is a provider of domestic and commercial cleaning services. Their head office is based in Dublin with Branch offices in Limerick, Cork and Galway. Irish Hygiene Services have appointed a new Quality and Compliance Manager, whose first task is to acquire quality assurance accreditation.

In line with this, the Quality and Compliance Manager has delegated responsibilities amongst a team of supervisory managers to ensure that the company's systems, policies and procedures are compliant, relevant and up-to-date prior to the impending visit from the quality assurance auditor. As one of the supervisors you have been given the following Requirements to be produced in writing: [Marking scheme for this Assignment is as indicated against each requirement below]


(a) List and briefly discuss three important organisational policies for delivery of effective services to Irish Hygiene Services’ clients. (b) Discuss any three personnel management procedures that would flow from the above policies.

(c) Discuss the type of Service level agreement that should be devised for Irish Hygiene Services for delivery of effective services to its clients.

(d) Discuss three important Health and Safety issues that need constant supervision for the health, safety and welfare of the employees of Irish Hygiene Services.

(e) How would you maintain transparency within your team and ensure a 360 degree feedback system is in place. (Approx. 1,000 Words)


(a) Indicate the aims, objectives and goals of the company in the form of a mission statement.

(b) Give an overview of the five elements of supervisory management and how they relate to your position in this Company.

(c) Show the hierarchical organisational chart of this Company and highlight your position within this organisation (you may assume various positions in this Company).


(a) Develop a staff code of conduct for Irish Hygiene Services Ltd that is in line with the ethos and mission of Irish Hygiene Services.

(b) Explain the methods of supervision most suitable in the context of the Irish Hygiene Services Ltd and, as you would recommend, keeping the Service Level Agreement that you have devised above.

(c) As part of the overall policy, tabulate three advantages and disadvantages of In-House Vs Contract Staff in the context of this company that should be considered when employing new staff.

(d) Outline the membership benefits of any one of the following for the employees of this Company:


Describe the methods and precautions required to be built in to safeguard information and records in the Irish Hygiene Services. Requirement 5: 5 Marks Describe the key steps that you would take to employ new staff in this Company, to include the following supervisory activities:

• Pre-planning

• Suitable methods you recommend to source and screen staff and what method you most prefer and why

• Advantages and disadvantages of using of an application form to shortlist candidates in the context of Irish Hygiene Services

(a) Devise a departmental budget using the following information and derive the net likely profit before tax.

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