Rules for Writing Effective Apology Emails
Question 1: (18 marks) Write an email to your tutor apologizing for not attending the last class mentioning your excuse (s).
When writing your email, make sure that you are following the netiquettes for writing effective emails that you’ve learned in Meeting 2. You are required to do the following:
1. Provide a screenshot of the required email (No need to send the email).
2. Provide another screenshot of the required email where you have clearly marked and wrote (using any drawing tool) the 3 basic parts of email messages.
3. Comment on the email you’ve written by mentioning two netiquettes that you’ve followed in your email.
4. In your opinion, what are the impacts on the 2 netiquettes you have followed on the recipient of your email?
5. Mention another 2 email netiquettes that must be considered when writing emails. and This is meeting 2 pdf u should answer in Your own word and from the meeting 2.
• Explain how technology impacts you and your education.
• Describe strategies for effective distance learning.
• Discuss approaches for developing information competency.
• How to find and prepare for an online course?
– Check your college.
–Do an internet search.
– Make sure your college/work will give you credit for the course.
– Consider whether or not the course requirements will fit in your schedule.
–Get feedback from others who have taken the course, if possible.
• Distance learning is not for every one. As you reflect on your distance learning experience, think about the following:
– Is distance learning for you?
– Have you learned the objectives of the course?
– Have you learned as much as you think you would have in a traditional course?
• Explain the importance of communication in everyday life.
• Demonstrate types, components and importance of communication.
•Investigate the interpersonal skills that help achieve effective communication.
• There are four main purposes of communication:
1. To inquire—”Which cell phone did you choose?”
2. To inform—”I chose the cell phone with the most free apps.”
3. To persuade—”You should buy this cell phone today before we run out of stock.”
4. To develop goodwill—”Thank you for buying your new cell phone from our company.”
1. Evaluate Each Communication Situation:
? Avoid miscommunication
? Ideally, the intended message, the actual message, and the interpreted message will be the same.
? Miscommunication occurs when components of one or more of these three messages are different for either the sender of the receiver.
? Give and receive feedback
? which involves getting an oral, written, or nonverbal response from the receiver.
2. Understand Personal Needs:
- Understand the needs of the receiver using Abraham Maslow’s five levels of needs:
1) Physical needs: essential to life including: food, clothing and shelter.
2) Security needs: include the desire to be safe from physical harm and mental abuse.
3) Social needs: the desire to be in a group (family, social contacts, work relationships).
4) Esteem needs: satisfied through a feeling of self-importance, self-respect, power or recognition.
5) Self-actualizing needs: met by developing a sense of achievement, competence and creativity and by helping others meet their own needs. People who reach the top in their fields often want to use their abilities to benefit others and help them achieve similar success.
3. Assess the needs of the receiver.
- By helping the receiver satisfy the higher two levels of needs the sender can improve communication.
- The higher two levels are esteem and selfactualizing.
4. Apply Interpersonal Skills:
- Interpersonal skills is the ability to understand and deal with people in a way that maintains a favorable relationship and goodwill.
? Use the you-attitude which puts the reader or listener first.
• Example of the you-attitude: “For your convenience, we are extending our clinic hours to 9 .”.
• The I-attitude is the opposite, putting the senders’ interests first.
• Example of the I-attitude: “Because it fits my schedule better, I have decided to extend the clinic hours to 9 p.m.”
? Be a good listener by listening carefully, asking questions, taking notes and letting the speaker know you are interested.
? Maintain confidentiality by releasing information to authorized personnel at the appropriate time, not early and not late.
? Be considerate.
• Treat others as you would like to be treated.
• A good communicator is courteous, honest, patient and respect the opinions of others.