Critical Thinking and Fast-Food Restaurant Application

Question 1: Critical Thinking Steps and Habits

Question 1 Critical thinking involves 4 steps. List down the steps and use these steps to answer the following. Read the following statements, and indicate whether they describe a critical thinker. Identify which habit each critical thinking statement demonstrates. a. It is unlikely that any overseas tour assistant will ever develop good customer service skills. b. I assumed that the new tour assistant does not value promptness, but after talking to her, I think that assumption is wrong. c. Based on my limited knowledge of business management, I recommend additional training for the new tour assistant. d. I’ll try to help the new tour assistant improve her time and customer management skills. But if that doesn’t increase tour enrollments, I give up. Someone else can tackle this problem Question 2 Quest is a tour company organizing various tour packages for Malaysian tourist all over the world, especially to Europe. During a group meeting with their internal tour coordinators the following transpire: Read the following argument and the reactions to it. Each reaction includes an obstacle to creative/scientific thinking. Identify the obstacle in each reaction. Argument: Quest can increase tour sales by promoting Italian tours more aggressively. Reactions: a. Remember that tour to Italy that was such a disaster? Our group was even caught in the middle of an earthquake! I don’t think we should promote the Italian tours at all—they’re dangerous. b. Quest should actually keep a low profile throughout Europe. If we call attention to our tours, we make our customers targets for criminals. c. I really think promoting Italian tours is the right solution to Quest’s problem. And I am usually right. d. Everyone in the travel business believes that increasing promotion results in increased sales.Question 3 and Question 4 Case Study based question to identify and solve the scenario requirement using the structured programming logic approach. Fast-Food restaurant application You have been approached by the owner of a fast-food restaurant to automate the operations in the restaurant. The following menu is offered by the restaurant. No.ItemPriceRemark1 Lunch/Dinner SetRM 8.00 1 burger/chicken; 1 drink (medium); 1 French fries (medium) 2 Breakfast Set RM 5.00 1 breakfast; 1 drink (medium) 3 Kiddies Set RM 6.00 1 burger/chicken; 1 drink (small); 1 French fries (small) 4 Promotion RM 3.00 Burger/chicken 5 Drink RM 2.00 Medium size 6 French Fries RM 3.00 Medium size 7 Dessert RM 3.50 Ice cream/a/cake 8 Upgrade meal RM 1.00 Small to medium / medium to large ? The above price is not inclusive of the 5% government tax. ? An additional 10% will be charged for those dining in the restaurant where 5% will be charged for take-aways. ? An additional 3 % will be charged for payment with credit cards. The owner has requested that you develop the application with the following requirements: ? Staff can login into the system. ? Staffs are able to check the price for each item. ? Customer order are displayed ? Bill calculation and printing. ? Quit the application. A customer needs to make his/her order before a bill can be generated. The order will be recorded once it has been confirmed. In order to generate a bill, the program will have to capture the name of the staff that generates the bill, the customer name, the items ordered by the customer, including all the surcharges and the total amount owed by the customer. Refer to Appendix 1 for example. Your program must be modular, user-friendly and uses programming techniques that you have learnt. You may include any extra features which you may feel relevant which adds value to the application.