Report Formatting and Referencing Requirements

Accepted Answers Format

Report Formatting and Referencing Requirements

You report must follow professional business format

Use a word processor to write your answers. Calibri and size 12 is used. Line spacing of 1.5.

All documents have a header with the student’s full name [Family name in Capitals] and the First name and ID number in the RH corner. This to be in BOLD/Calibri and size 12 and underlined and to appear on every page of any assessment document.

Footer - in the LH corner gives the programme and the actual name and number of the assessment and the month/year and in the RH corner the page number using the ‘page 1 of 8’ format with a line above all to separate this from the body of the assessment. This to be in size 10 font and Calibri.

Print on both sides of the document.

All references to be in APA6 format.

All paragraphs are separated but NOT indented.

You may provide your answers in any format (presenting information using tables and bullet points, written report or any other relevant format used in a business setting as long as your answer is comprehensive and well communicated.

Learning Outcomes

After successful completion of this assessment, student will be able to:

LO1. Discuss the Service Lifecycle and the processes associated with the Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement.

LO2. Discuss the roles and responsibilities of these processes and the activities for supporting it.

LO3. Identify and assess key business and management issues in IT Service Management.

LO4. Produce plans for the implementation and improvement of the Service lifecycle and relevant processes.

LO5. Analyze and identify key business and management challenges, risks, critical success factors in the service management.

LO6. Discuss the technology and implementation considerations to the service and relevant processes.

LO7. Examining methods and output required to conduct a Service assessment.