Strategic Role of Operations Management for Organisations

The assessment is designed to demonstrate the learner’s ability to appreciate strategic role of operations management for organisations. Learners demonstrate their understanding of key operations management tools and systems in managing both production and service processes.   

1) Analyse the strategic role of operations management in terms of organisational and operational objectives.

2) Analyse production and service systems and its application to the organisation.

3) Critically evaluate the key operational levers that can be applied to the management of service operations and the proactive management of customer experience.

1) You are required to choose an organization in New Zealand and to get the approval of your tutor for the name of organization in written.

2) As an Operations Manager of the chosen NZ organization, you are required to apply operations management theory and concepts to analyse operational problems. You must propose recommendation/models to effectively measure performance to support monitoring and controlling of the proposed solution(s) from different management levels.

3) You are required to present your answers in a business report format in approximately 3000 words limit that reflect professional standards of practices within business organisations.

From the understanding of your course materials and the case information above you are required to address the following questions in a business report presented in a professional manner.Please give appropriate headings to your report to identify answers given to each of the questions below:

1. Discuss and evaluate two critical operations failures in the chosen NZ organisation. You should discuss both production and service failures for this organisation in your comments. Justify your evaluation using relevant literature.
2. Consider the operations failure discussed in the above question and recommend two major changes with the organisation’s processes that would overcome the possibility of recurrence of these problems. Justify your choices of the solutions with relevant literature.
3. Comment on the importance of Operations management (both at the organisational level and operational level) in achieving new strategic vision for an organisation. Propose a model that demonstrates the understanding of this link. Justify your choice of optimal model with relevant literature.
4. You must use correct business report format and APA reference style